# About Vocenya Vocenya makes AI agents for local and small businesses. Our AI receptionist answers every call in your business name, our website chat and outbound agents handle the rest of the conversation, and trained people step in when a customer needs one. Vocenya is powered by GH Business Solutions and its trained phone teams. - **AI and people together:** AI agents handle routine calls and chats. Trained GH Live agents take over when a person is the right answer. - **Powered by GH Business Solutions:** Vocenya is powered by GH Business Solutions, whose trained phone teams staff GH Live. - **Built for local businesses:** Focused on New Jersey and New York City, serving local and small businesses across the US. ## What is Vocenya? Vocenya is a set of AI agents for local and small businesses. It includes: - An [AI receptionist](/ai-receptionist) that answers calls 24/7, books appointments and texts you a summary. - [GH Live](/live-agents), trained people who take over calls when needed. - [GH Phone](/business-phone-system), business numbers, texting and a browser softphone. - [Website live chat](/live-chat) that answers visitors and captures leads. - [Outbound AI calling](/outbound-ai-calling) for speed to lead and appointment reminders, with compliance built in. Everything runs from the same business knowledge, which Vocenya builds from your website in about 20 seconds. ## Who is behind Vocenya? Vocenya is powered by GH Business Solutions and its trained phone teams. Those teams are the people behind GH Live, the human side of Vocenya. That is why Vocenya is built around AI and people working together rather than AI alone. The AI answers every call right away and handles the routine work. When a caller needs judgment or reassurance, the call goes to a trained person who already has the AI’s summary in front of them. For you, that means one company handles both sides of the call. You set up your business knowledge once, and both the AI and the GH Live agents who back it up use it, so callers hear consistent answers. ## Who does Vocenya serve? Vocenya is built for local businesses whose customers call before they buy: plumbers and HVAC companies, dental and medical practices, law firms, salons, auto shops, property managers, restaurants and many more. Our focus market is New Jersey and New York City, from Bergen County to the shore and across all five boroughs. We also serve local and small businesses across the US, with the same product and pricing everywhere. Our agents speak English, Spanish, Russian and Ukrainian today, reflecting the customers our clients serve. Each business sets its own questions, booking rules and transfer rules, so the agents fit the way that trade actually runs. ## What does Vocenya believe about AI on the phone? A few principles shape the product: - **Be honest.** Our assistants identify as virtual assistants. They never pretend to be human. - **Answer every call.** Every call that goes to voicemail is a customer who may call the next business on the list. - **Keep people in the loop.** A trained person or your own team is one transfer away. - **Respect the people you call.** Outbound calls check Do-Not-Call lists, stay within 8am to 8pm local time, keep consent records and stop at 3 attempts in 24 hours. - **Keep it simple to try.** Every plan has a 14-day free trial with no contract. ## How can I try Vocenya? Enter your website at vocenya.com. Vocenya builds your AI receptionist in about 20 seconds and calls your phone so you can hear it. If you like what you hear, review and edit what it knows, forward your number and it starts answering calls. Plans start at $49 a month, and every plan has a 14-day free trial. There is no contract, and you can cancel any time. If you have questions first, start a chat with us and we will walk you through it. You stay in control the whole time. Nothing answers a real customer until you have reviewed it. ## Frequently asked questions ### What is the relationship between Vocenya and GH Business Solutions? Vocenya is powered by GH Business Solutions. GH Business Solutions and its trained phone teams provide GH Live, the human agents who take over calls from the AI receptionist when a caller needs a person. The AI and the people work from the same business knowledge. ### Where is Vocenya available? Vocenya focuses on local businesses in New Jersey and New York City and serves businesses across the US. The product, features and pricing are the same everywhere. You can keep your existing local number by forwarding it to Vocenya. Starter and above also include a new local number if you want one. ### Does Vocenya use AI or real people? Both. The AI receptionist answers every call first and handles routine requests like questions and bookings. When a call needs a human, it warm transfers to your team or to a trained GH Live agent, who sees the AI’s summary so the caller does not repeat themselves. ### Do Vocenya’s assistants pretend to be human? No. Every Vocenya assistant identifies as a virtual assistant. Each business chooses whether it says so at the start of the call or only when a caller asks, but it never claims to be a person. We think honesty with callers is good for your business. ### How much does Vocenya cost? Plans start at $49 a month. Starter is $99, Growth is $249 and Pro is $499, each with more AI minutes and features. GH Live is an add-on from $3.50 per call, and GH Phone is $25 per user per month. Every plan has a 14-day free trial with no contract. --- Source: https://vocenya.com/about Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing