# An after hours answering service that never closes

Vocenya’s after hours answering service answers your calls at night, on weekends and on holidays, in your business name. It answers questions, books appointments, captures the caller’s details and urgency, and texts you a summary. For real emergencies, it can transfer the caller to your on-call phone or a trained GH Live agent.

- **Separate after-hours rules:** Set one call flow for business hours and another for after hours, so night calls are handled the way you want.
- **Emergencies flagged:** The AI captures urgency on every call and can transfer true emergencies to your on-call phone or a GH Live agent.
- **Book while you sleep:** Callers can book a morning appointment at 11pm, straight into your calendar or field service software.

## What is an after hours answering service?

An after hours answering service answers your business phone when your office is closed. Instead of reaching voicemail, the caller talks with someone who can answer questions, take details and help them take the next step.

Vocenya’s after hours answering service is an AI receptionist that follows your after-hours rules. It answers in your business name, explains your hours and services, books appointments, captures the caller’s name, number, address, reason and urgency, and sends you a summary the moment the call ends.

It identifies as a virtual assistant and never pretends to be human.

## Why do after-hours calls matter?

Problems do not keep business hours. A furnace quits on a January night in Sussex County. A tenant in the Bronx finds water coming through the ceiling on a Sunday. A parent wants to book a dental visit after the kids are asleep.

When those calls hit voicemail, many people hang up and call the next business on the list. An after hours answering service gives them an answer now and gives you the details in writing, so you can decide what needs action tonight and what can wait until morning.

## How are emergencies handled after hours?

You define what counts as an emergency for your business, such as no heat, an active leak, a lockout, or a tow request from a highway shoulder. The AI asks the right questions and records the urgency of every call.

For emergencies, you choose what happens:

- Warm transfer to your on-call technician or your cell.
- Warm transfer to a trained GH Live agent, from $3.50 per call.
- Take full details and text you an urgent summary right away.

For everything else, the AI books a time or takes a message for the morning, so you only get woken up when it matters.

## Can after-hours callers book appointments?

Yes. When your calendar is connected, callers can book an open slot during the call, even at midnight. Vocenya books into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber, Housecall Pro and ServiceTitan, and can send new leads to Jobber and Housecall Pro.

Your team starts the morning with booked appointments and written summaries instead of a stack of voicemails to return. Calendar booking is included on the Growth and Pro plans.

You stay in control of what can be booked at night. You might let callers book routine estimates and maintenance visits into open morning slots, while emergency calls go to your on-call phone instead of the calendar. If you would rather confirm every booking yourself, the AI can take the request and details, and you call back to lock in a time.

## What does an after hours answering service cost?

After-hours answering is part of every Vocenya plan. There is no separate night rate.

- **Value, $49/mo:** 250 AI minutes.
- **Starter, $99/mo:** 300 minutes and a local number.
- **Growth, $249/mo:** 1,000 minutes, calendar booking and warm transfers.
- **Pro, $499/mo:** 2,500 minutes and multiple locations.

GH Live is an add-on from $3.50 per call. Every plan has a 14-day free trial, no contract, and you can cancel any time.

Because pricing is a flat monthly plan, a busy weekend does not bring a surprise night-rate bill. You pick the plan that fits your call volume and can change plans as your business grows.

## Frequently asked questions

### Does the after hours answering service work on holidays?

Yes. The AI answers 24/7, including nights, weekends and holidays. You can set your holiday schedule so it tells callers when you reopen, books appointments for after the holiday, and still transfers true emergencies to your on-call phone or a GH Live agent.

### Will I get woken up for every call at night?

No. You decide what counts as an emergency. Routine calls get answered, booked or noted, and you get a summary to read in the morning. Only the calls that match your emergency rules are transferred to your phone or flagged with an urgent text.

### Can I use it only after hours and answer calls myself during the day?

Yes. Vocenya has separate business-hours and after-hours call flows. You can forward calls to Vocenya only when you close, or have it answer overflow during the day and everything at night. The choice is yours and you can change it any time.

### Is there an extra charge for night or weekend calls?

No. After-hours calls use the same AI minutes as any other call on your plan. Plans start at $49 a month for 250 minutes. The only per-call charge is GH Live, from $3.50 per call, if you choose to have human agents take some calls.

### Does the after hours answering service cover NJ and NYC businesses?

Yes. Vocenya focuses on local businesses in New Jersey and New York City and serves businesses across the US. You can keep your current number by forwarding it after hours, so customers call the same number they always have. Starter and above also include a new local number.

---

Source: https://vocenya.com/after-hours-answering-service
Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing