# AI agents that do the work, with people when it matters Vocenya’s AI agents take the repeatable work off your plate: answering calls, replying to website chats, following up and answering email. Each one hands a person anything it should not finish alone, with what it already collected, so nobody starts from scratch. ## What an AI agent is An AI agent is software that does a job, not just answers a question. You tell it about your business and how you want the job done. It talks with your customers in plain language, takes real steps like booking an appointment or saving a lead, and tells you what happened. Every Vocenya agent learns from the same place: your website and the notes you add. Change your Saturday hours once and every agent uses the new hours. Each agent says it is a virtual assistant and never pretends to be a person. When a job needs a person, it says so and passes it on. ## The agents ### AI receptionist (Phone calls) Answers every call 24/7 in your business name. Status: Live. - Answers questions from your website and notes. - Takes the caller’s name, number, address, reason and urgency. - Books appointments into your calendar on plans with booking. - Sends you a summary by email and app notification after every call. **Hands to a person:** When a caller asks for a person, is upset or has an emergency, it transfers the call to you, your team or a GH Live agent, who hears a short briefing before the caller is connected. If nobody answers, it comes back and takes a message. More: https://vocenya.com/ai-receptionist ### Chat and text agent (Website chat and texts) Answers visitors on your website. Texting is coming soon. Status: Chat live, texting coming soon. - Answers from the same knowledge as your receptionist. - Asks for a name, phone number and email when you choose: at the start, before prices or before booking. - Shares your online booking link when you have one. - Lists the questions it could not answer, so you teach it once. **Hands to a person:** When a visitor asks for a person, is upset, has an emergency or asks something it does not know, it passes the chat with a short summary to a GH Live agent if you have GH Live, or to your team’s shared inbox with a push notification and an email. More: https://vocenya.com/ai-agents/chat-and-sms ### Follow-up agent (Calls) Follows up so customers do not slip through the cracks. Status: Calls live, texts coming soon. - Calls customers before an appointment so they can confirm, reschedule or cancel. - Calls a list of past inquiries or customers you upload. - Calls new web inquiries within moments, on the Pro plan. - Missed-call text-back and reminder texts are coming soon. **Hands to a person:** On reminder calls it does not move appointments itself. Reschedule and cancellation requests go to your team with the times the customer prefers, and everything it hears is in your call summaries. More: https://vocenya.com/ai-agents/follow-up ### Support email agent (Email) Answers the customer emails sent to your business address. Status: Live. - Answers from the same knowledge as your other agents. - Sends its replies, or saves each one as a draft for you to approve. - Answers any time, or only when you are closed. - Ignores auto-replies, mailing lists and bounces, so it never gets into a reply loop. **Hands to a person:** When a customer asks for a person or asks something it does not know, the email goes to your team’s shared inbox with a note. Attachments wait there for your team. More: https://vocenya.com/ai-agents/support-email ## Coming soon These agents are not available yet. The public roadmap shows what is being built: https://vocenya.com/roadmap - **Collections:** Polite reminders about unpaid invoices, with anything sensitive passed to you. - **Bookkeeping help:** Help keeping receipts and invoices in order for you or your bookkeeper. - **Review requests:** Asks customers for a review after the job is done. - **Intake:** Collects new-client forms and documents before the first appointment. - **Quote follow-ups:** Friendly follow-ups after you send a quote. ## AI only, a person, or both - **AI only:** The agents answer and follow up around the clock. Plans from $49 a month, with a free trial. https://vocenya.com/pricing#ai-agents - **A person:** Vocenya Talent matches skilled people to your business: shared or dedicated, remote or in our office, quoted for you. https://vocenya.com/hire - **Both:** The AI does the repeatable work and hands the rest to your team, a GH Live agent or the person you hired. https://vocenya.com/live-agents ## Frequently asked questions ### What is an AI agent? Software that does a job, not just answers a question. A Vocenya agent talks with your customers in plain language, takes steps like booking an appointment or saving a lead, and tells you what happened. It learns your business from your website and your notes. ### Will an AI agent pretend to be a person? No. Every Vocenya agent says it is a virtual assistant. On calls you choose whether it says so at the start or only when asked, and it never claims to be human. ### What happens when an agent cannot help? It hands the work to a person with what it already collected. Calls transfer to you, your team or a GH Live agent on plans with transfers, or the AI takes a message. Chats go to a GH Live agent if you have GH Live, or to your team’s shared inbox. ### Do I need every agent? No. Most businesses start with the AI receptionist, which every plan includes. Website chat is included on Growth and Pro, or $49 a month on Value and Starter. Add other agents when you are ready, from the same account and with the same knowledge. ### Can I have a person instead of AI, or both? Yes. Vocenya Talent matches skilled people to your business, and GH Live agents take the calls and chats your AI hands over. Use AI only, a person only, or both together. The pricing page explains how each is priced. ### Which agents are coming next? Collections, bookkeeping help, review requests, intake and quote follow-ups are coming soon. None of them is available yet. The public roadmap shows what is being built, and you can suggest an agent there. --- Source: https://vocenya.com/ai-agents Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing