# An AI agent for your website chat and your text messages

Vocenya’s chat and text agent answers visitors on your website from the same knowledge as your AI receptionist. It captures leads, lists what it could not answer, and passes a chat to a person when a person should take it, with a short summary. Texting is coming soon.

- **Same answers everywhere:** Chat and texts use the knowledge your receptionist uses, so a customer gets the same answer however they ask.
- **Leads, not just chats:** It asks for a name, phone number and email at the moment you choose, and every lead lands next to your calls.
- **A person when it matters:** Visitors can press Talk to a person at any time, and the agent hands off on its own when it should.

## What does the chat and text agent do?

It answers the written questions customers send you on your website, the way your front desk would.

- **Website chat:** a chat bubble on your site, added with one line of code. See [website live chat](/live-chat) for how to install it and the settings you can change.
- **Texts:** coming soon. Customers will text your business number and the agent or your team will reply from the same inbox.

It answers from your website, your notes and your own questions and answers, the same knowledge your [AI receptionist](/ai-receptionist) uses on calls. Like every Vocenya agent, it says it is a virtual assistant.

## How does it capture leads?

You choose when it asks for contact details: at the start of a chat, before it shares prices, before booking, or not at all. It asks for a name, phone number and email, the reason for the visit, and any questions you add.

Each lead lands in your portal next to your calls, with the conversation, so you know what the customer asked before you call back. Your team gets a notification for each new lead.

It does not book appointments itself in a chat. If you have an online booking link, it shares it; otherwise it takes the details so your team can confirm a time.

## When does it hand a conversation to a person?

It passes the conversation on when:

- the customer asks for a person, or presses **Talk to a person** in the chat,
- the customer is upset or describes an emergency,
- the customer asks something your knowledge does not cover,
- a conversation runs long.

It writes a one or two sentence summary for whoever picks it up. If you have [GH Live](/live-agents), an available GH Live agent takes the chat first. Otherwise it goes to your team’s shared inbox, and your team gets a push notification and an email. As soon as someone on your team replies, the AI steps back.

Questions it could not answer go on a list in your portal. Type the answer once and the agent uses it from the next conversation on.

## What languages does it answer in?

The chat answers in the visitor’s browser language when your receptionist can speak it, and in your receptionist’s main language otherwise. On plans with Studio voices that covers many languages; on Value and in HIPAA mode it is English and Spanish. The [languages page](/languages) lists them.

## What does it cost?

Website chat is included on Growth and Pro, and is $49/month, included on Growth and Pro on Value and Starter. GH Live agents taking chats are priced per business. See [pricing](/pricing#ai-agents) for every plan.

## Frequently asked questions

### Can the chat agent book appointments?

Not inside the chat. It shares your online booking link if you have one, or takes the customer’s details and preferred times so your team can confirm. Your AI receptionist books appointments on calls on plans with booking.

### When will texting be available?

Texting is coming soon. When it launches, customers will text your business number and the agent or your team will reply from the same inbox as your website chats. Until then the agent answers website chat.

### What happens after hours?

The agent keeps answering. If you prefer, you can have the chat show a message form after hours instead, and the details go to your team as a lead.

### Will it make up answers?

It is told to answer only from your business knowledge. When it does not know, it offers to have your team follow up and adds the question to your list so you can answer it once.

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Source: https://vocenya.com/ai-agents/chat-and-sms
Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing