# An AI follow-up agent, so customers do not slip through the cracks

Vocenya’s follow-up agent does the follow-ups that get skipped on a busy day. It calls customers before their appointment, calls a list of past inquiries or customers, and calls new web leads within moments. Whatever needs a decision goes to your team. Missed-call text-back and reminder texts are coming soon.

- **Real conversations:** Customers answer reminder calls in their own words, and the agent notes a confirmation, a new time or a cancellation.
- **Calling rules built in:** Calls go out between 8am and 8pm local time, with no more than 3 attempts in 24 hours.
- **You decide:** It does not move appointments itself. Requests come to your team with the times the customer prefers.

## What does the follow-up agent do?

It covers the follow-ups that bring customers back and keep your schedule full:

- **Appointment reminder calls.** It calls customers before their appointment. They can confirm, ask for another time or cancel, in a normal conversation. [How reminder calls work](/appointment-reminders).
- **Follow-up calls to a list.** Upload past inquiries or customers and it calls them, with consent and Do Not Call checks.
- **Calls to new leads.** On the Pro plan, speed-to-lead calls new web inquiries within moments. [How outbound calling works](/outbound-ai-calling).

Coming soon: a text back to callers nobody could answer, and booking confirmations and reminders by text.

## When does it hand off to a person?

On reminder calls, the agent does not change your calendar. When a customer wants a new time or cancels, it notes the times that suit them, and your team confirms. Every call ends in a summary, so you can see who confirmed, who moved and who cancelled before the day starts.

It can answer simple questions, like where to park or what to bring, from your business knowledge. If the customer needs a person, it can transfer them to your team or a GH Live agent.

## What are the calling rules?

The agent calls between 8am and 8pm in the customer’s local time, makes no more than 3 attempts to a number in 24 hours, and identifies itself as a virtual assistant calling for your business. Reminder calls are about an existing appointment, never a sales pitch.

Before any outbound calling you accept the outbound terms, and calls to lists include consent and Do Not Call checks. In HIPAA mode only appointment reminder calls are available.

## Frequently asked questions

### Does the follow-up agent reschedule appointments itself?

No. It collects the days and times that suit the customer and your team confirms the new time, so your calendar only changes when a person says so.

### Which plan includes speed-to-lead calls?

Speed-to-lead calls to new web inquiries are on the Pro plan. Appointment reminder and follow-up calls use your plan’s AI minutes.

### Can it text back missed calls?

Not yet. Missed-call text-back and reminder texts are coming soon. Today the follow-up agent works by phone call.

### Does it ask for reviews?

Not yet. Review requests are coming soon and are not available today.

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Source: https://vocenya.com/ai-agents/follow-up
Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing