# An AI answering service that does more than take messages An AI answering service answers your business calls with a virtual assistant instead of a room of operators. Vocenya’s AI answering service picks up every call in your business name, answers questions from your website, books appointments and texts you a summary right away. When a caller needs a person, trained GH Live agents take over. - **Books, not just messages:** The AI books appointments straight into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber, Housecall Pro or ServiceTitan while the caller is on the line. - **Answers from your website:** It learns your services, hours and policies from your site and notes, so callers get real answers, not “someone will call you back.” - **People on backup:** Trained GH Live agents take over when needed, from $3.50 per call, and see the AI’s summary first. ## What is an AI answering service? An AI answering service uses a virtual assistant to answer your business phone when you cannot. It has a natural conversation with the caller, answers their questions, collects their details and completes tasks like booking an appointment. Vocenya’s AI answering service answers in your business name, 24 hours a day. It learns your business from your website and the notes you add, and it texts or emails you a summary of every call the moment it ends: name, number, address, reason and urgency. It identifies as a virtual assistant and never pretends to be human. ## How does an AI answering service compare to a traditional answering service? A traditional answering service staffs phones with operators who answer for many businesses at once. They usually read from a script, take a message and pass it along. Pricing is often per minute or per call, with a monthly minimum. An AI answering service works differently: - **It knows your business.** Answers come from your website and notes, not a generic script. - **It can book.** Appointments go into your calendar during the call. - **It never has a busy line.** Every call gets answered at once. - **It sends a written summary** the moment the call ends. With Vocenya, you still get people. GH Live agents step in when a caller needs a human. ## When should a call still go to a person? Some calls need human judgment: an upset customer, a sensitive situation, or a question your receptionist cannot answer from what it knows. You set the rules for when those calls go to a person. The AI can warm transfer to your phone, your team’s phones, or a trained GH Live agent. GH Live agents see the AI’s summary before they pick up, so the caller never has to start over. That gives you the speed and availability of AI on routine calls, and a person on the calls that matter most. ## What does an AI answering service cost? Vocenya plans are flat monthly prices with a set number of AI minutes: - **Value, $49/mo:** 250 AI minutes. - **Starter, $99/mo:** 300 minutes, Studio lifelike voices and a local number. - **Growth, $249/mo:** 1,000 minutes, calendar booking, warm transfers and recordings. - **Pro, $499/mo:** 2,500 minutes, speed to lead and multiple locations. GH Live human backup is an add-on from $3.50 per call. Every plan has a 14-day free trial, there is no contract, and you can cancel any time. Because there is no long-term commitment, you can move between plans as your call volume changes, such as during a busy season. ## How do I switch from my current answering service? Enter your website at vocenya.com and Vocenya builds your AI receptionist in about 20 seconds. You can hear it right away, since it calls your phone. Review what it will say, add the details your current service handles, such as emergency rules or intake questions, and connect your calendar. When you are ready, change your call forwarding to point at Vocenya instead of your old service. Your customers keep calling the same number. You can run the free trial alongside your current service before switching fully. Nothing changes for your callers except that someone answers right away. ## Frequently asked questions ### Is an AI answering service cheaper than a traditional one? It depends on your call volume and what you pay today. Vocenya plans are flat monthly prices starting at $49 for 250 AI minutes, with human backup from GH Live as an add-on from $3.50 per call. Compare that to your current bill, and try it free for 14 days. ### Can the AI answering service handle emergency calls? Yes. It captures the urgency of every call and can follow a separate after-hours flow. For true emergencies, you can have it warm transfer the caller to your on-call phone or a trained GH Live agent, and it sends you a text summary right away so nothing gets missed. ### Will callers be frustrated talking to an AI? Callers get frustrated by hold music, phone trees and messages nobody returns. Vocenya’s AI answers right away, understands natural speech, answers real questions and books appointments. It identifies as a virtual assistant, and if a caller asks for a person, it can transfer them. ### Does the AI answering service work in New Jersey and New York City? Yes. Vocenya focuses on local businesses in New Jersey and New York City and serves businesses across the US. You can keep your local number by forwarding it, or choose a new local number on Starter and above. Pro supports multiple numbers and locations. ### Do I get recordings and transcripts? Every call produces a summary sent by text or email. Recordings and transcripts are available depending on your plan, with recordings included on Growth and Pro. That makes it easy to check how a call went or share details with a team member. ### Can I try it before I cancel my current service? Yes. Every Vocenya plan has a 14-day free trial with no contract. You can build your receptionist from your website, test it by having it call your phone, and forward some or all of your calls before deciding whether to switch fully. --- Source: https://vocenya.com/ai-answering-service Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing