# An AI receptionist that answers every call in your business name Vocenya’s AI receptionist answers your business calls 24 hours a day, in your business name. It answers questions from your website and notes, captures the caller’s details, books appointments into your calendar, and texts or emails you a summary the moment the call ends. When a caller needs a person, it transfers them. - **Built from your website:** Enter your website and Vocenya drafts your receptionist in about 20 seconds. You review and edit it before it takes a real call. - **Books straight into your calendar:** Appointments go into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber, Housecall Pro or ServiceTitan while the caller is still on the line. - **A summary after every call:** You get a text or email with the caller’s name, number, address, reason and urgency as soon as they hang up. ## What is an AI receptionist? An AI receptionist is a virtual assistant that answers your business phone, talks with callers in natural speech, and handles the job a front-desk person would: greeting, answering questions, taking details and booking appointments. Vocenya’s AI receptionist answers in your business name, day and night. It learns from your website and the notes you add, so it can explain your services, hours, service area and policies in plain language. It is honest about what it is. The assistant identifies as a virtual assistant, and you choose whether it says so at the start of the call or only when a caller asks. It never pretends to be a person. ## What does the AI receptionist do on a call? On every call, the receptionist works through the same steps a good front desk would: - Greets the caller in your business name. - Answers questions using your website and notes. - Captures the caller’s name, number, address, reason for calling and urgency. - Books the appointment into your calendar or field service software. - Sends new leads to Jobber or Housecall Pro. - Transfers the caller to you, your team or a trained GH Live agent when needed. When the call ends, you get a text or email summary right away. Depending on your plan, you can also read the transcript and listen to the recording. ## How is it different from voicemail or a phone tree? Voicemail asks a caller to wait. A phone tree asks them to press buttons. Many people do neither and simply call the next business on the list. An AI receptionist has a conversation. The caller says what they need in their own words, gets an answer, and leaves with an appointment or a clear next step. You get the details in writing instead of a vague message to decode later. You also control the call flow. You can set different handling for business hours and after hours, such as booking during the day and taking urgent details at night with a transfer for true emergencies. ## Can I use the AI receptionist with my existing number? Yes. You can keep the number your customers already know and forward it to Vocenya. Nothing about your listing, your signage or your truck lettering has to change. If you would rather have a new number, the Starter plan and above include one local number, and Pro supports multiple numbers and locations. For businesses in New Jersey, that can be a local area code such as 201, 973, 908, 732 or 609. In New York City, it can match the borough your customers know. You can also add GH Phone for business lines, texting and a browser softphone for your team. ## What does an AI receptionist cost? Vocenya plans start at $49 a month, and every plan comes with a 14-day free trial. There is no contract, and you can cancel any time. - **Value, $49/mo:** 250 AI minutes. - **Starter, $99/mo:** 300 minutes, Studio lifelike voices, and one local number or keep yours. - **Growth, $249/mo:** 1,000 minutes, calendar booking, warm transfers and recordings. - **Pro, $499/mo:** 2,500 minutes, speed-to-lead calling, and multiple numbers and locations. GH Live human backup is an add-on from $3.50 per call, so you only pay for a person when a call needs one. ## Frequently asked questions ### Will callers know they are talking to an AI receptionist? The assistant always identifies as a virtual assistant, and it never pretends to be human. You choose whether it says so at the start of every call or only when a caller asks. Most callers care most about getting a clear answer and a booked appointment, which is what the receptionist is built to deliver. ### How long does it take to set up? Enter your website and Vocenya builds a draft receptionist from it in about 20 seconds. You then review what it will say, edit your services, hours and call rules, and forward your number when you are happy. You can hear it first at vocenya.com, where it calls your phone. ### What languages does the AI receptionist speak? It speaks English, Spanish, Russian and Ukrainian today. That covers many of the households and businesses across New Jersey and New York City. More languages are coming with Studio voices, and we will add them to the product when they are ready rather than promising them early. ### Can the AI receptionist book appointments? Yes. It can book into Google Calendar, Microsoft 365 or Outlook, Acuity Scheduling, Jobber, Housecall Pro and ServiceTitan. It checks your availability, offers times to the caller and confirms the booking on the call. Calendar booking is included on the Growth and Pro plans. ### What happens when a caller needs a real person? The receptionist can warm transfer the call to your phone, your team’s phones or a trained GH Live agent. A GH Live agent sees the AI’s summary before picking up, so the caller does not have to repeat themselves. GH Live is an add-on from $3.50 per call. ### Does it work for businesses outside New Jersey and New York? Yes. Vocenya focuses on local businesses in New Jersey and New York City, but the AI receptionist works for businesses anywhere in the US. Setup, pricing and features are the same wherever you are, and you can keep your existing local number by forwarding it. --- Source: https://vocenya.com/ai-receptionist Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing