# AI web chat for small businesses, compared

AI web chat answers visitors on your website from your own content, captures their details and hands the conversation to a person when it should. Some tools are built for support teams with large help centers; others for a local business that wants leads. The facts below come from each vendor’s own pages.

> **We make Vocenya. Here’s how we rank, and where others may fit you better.** Every vendor here, ours included, is shown with the same fields, sourced from its own website and ordered by the same published rule. Nobody pays to be listed. Where another tool may fit you better, we say so.


## Compared

Ordered by how many of these checks each vendor meets with a published fact: Website chat, Publishes a price, Free trial or free plan, Transfers calls to a person, Books appointments. Ties go to vendors that publish a price, then alphabetical. Method: https://vocenya.com/ai-tools/methodology

| Vendor | Starting price | Free trial | Website chat | Transfers to a person | Two-way AI texting | Integrations |
| --- | --- | --- | --- | --- | --- | --- |
| [Chatbase](https://vocenya.com/ai-tools/chatbase) | Free plan | 7 days | Yes | Yes | Not published | Cal.com, Calendly, Zendesk, Salesforce, HubSpot, Shopify, Stripe, WordPress, WhatsApp, Twilio |
| [Dialzara](https://vocenya.com/ai-tools/dialzara) | $29/month | 7 days | Yes | Yes | Yes | Zapier |
| [Intercom](https://vocenya.com/ai-tools/intercom-fin) | $29/seat/month | 14 days | Yes | Yes | Yes | Salesforce, HubSpot, Freshworks, Zoho, Front, Gorgias, Dixa, Twilio, RingCentral, Aircall |
| [My AI Front Desk](https://vocenya.com/ai-tools/my-ai-front-desk) | $79/month | 7 days | Yes | Yes | Yes | Zapier, Yardi, RealPage, AppFolio, Entrata, Buildium, Shopify, WooCommerce, Klaviyo |
| [Rosie](https://vocenya.com/ai-tools/rosie) | $49/month | 7 days | Yes | Yes | Not published | Zapier |
| [Smith.ai](https://vocenya.com/ai-tools/smith-ai) | Free plan | Free plan | Yes | Yes | Not published | Salesforce, HubSpot, Clio Grow, Clio Manage, Calendly, Zapier, Make |
| [Vocenya](https://vocenya.com/ai-tools/vocenya) (our product) | $49/month | 14 days | Yes | Yes | No | Google Calendar, Microsoft 365, Acuity Scheduling, Jobber, Housecall Pro, ServiceTitan |
| [Crisp](https://vocenya.com/ai-tools/crisp) | $45/month | 14 days | Yes | Yes | Not published | Shopify, WordPress, WooCommerce, HubSpot, Salesforce, Pipedrive, Zapier, Make, Slack, Stripe |
| [Tidio](https://vocenya.com/ai-tools/tidio-lyro) | Free plan | 7 days | Yes | Yes | Not published | Shopify, WordPress, HubSpot, Salesforce, Zendesk, Pipedrive, Zapier, WhatsApp, Instagram, Messenger |
| [Bland AI](https://vocenya.com/ai-tools/bland-ai) | $0.14/minute | Free credits on sign-up | Yes | Yes | Yes | Salesforce, HubSpot, Zapier, Calendly, Cal.com, Slack, Make, Twilio |
| [Retell AI](https://vocenya.com/ai-tools/retell-ai) | $0.07/minute | $10 free credits | Yes | Yes | Yes | HubSpot, Go High Level, Make, n8n, Twilio, Vonage |
| [Synthflow](https://vocenya.com/ai-tools/synthflow) | From $30,000/year | Free to build | Yes | Yes | Yes | Salesforce, HubSpot, Zapier, Cal.com, GoHighLevel |
| [Podium](https://vocenya.com/ai-tools/podium) | Not published | Not published | Yes | Not published | Yes | HubSpot, Salesforce, Outlook, QuickBooks, Square, Mindbody, Dentrix, Nextech, DealerSocket, Shopify |

## How these tools charge

Read the billing basis under each price. Some charge per seat (each person who answers chats), some per AI resolution or per message, and some a flat monthly fee. A tool priced per resolution can cost very little or a lot depending on traffic, while a flat fee is easier to budget for a small site.

## Support desk or lead capture?

Several chat tools grew out of customer support: shared inboxes, help centers, ticketing. Tools aimed at local businesses care more about turning a visitor into a booked job. Decide which of those jobs you need done before comparing features. If most of your customers still phone, a chat tool alone leaves the bigger gap open; see [AI receptionists](/ai-tools/ai-receptionists), or read [AI live chat for your website](/blog/ai-live-chat-for-your-website).

## Frequently asked questions

### Does AI web chat replace a contact form?

It can sit alongside one. A chat answers the visitor’s question right away and asks for their details in the conversation, which some visitors prefer to a blank form.

### Can AI chat hand off to a person?

Many tools on this page say they can pass a chat to your team. The "Transfers to a person" column shows what each vendor publishes; check whether someone needs to be online to pick it up.


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Source: https://vocenya.com/ai-tools/ai-web-chat
Published by Vocenya, which makes an AI receptionist. How this directory is built: https://vocenya.com/ai-tools/methodology