# Chatbase

Chatbase lets a business build AI agents without code that answer customers on its website, messaging apps, email and phone, and escalate to a human when needed.

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- Website: https://www.chatbase.co
- Type: Ready-made product
- Last checked: 2026-10-03

## Facts

- **Starting price:** Free plan (Free plan: 50 message credits/month, 1 agent, 1 member. Paid Hobby is $40/month for 700 message credits and 2 members; voice and telephony start on Standard at $150/month (4,000 credits). The page offers 20% off yearly plans.). Source: https://www.chatbase.co/pricing, checked 2026-10-03
- **Free trial:** 7 days (Paid plans offer a 7-day trial.). Source: https://www.chatbase.co/pricing, checked 2026-10-03
- **Languages:** Not published
- **HIPAA / BAA:** Yes (HIPAA-eligible on the Enterprise plan, which includes a HIPAA Business Associate Agreement with zero data retention.). Source: https://www.chatbase.co/pricing, checked 2026-10-03
- **Integrations:** Cal.com, Calendly, Zendesk, Salesforce, HubSpot, Shopify, Stripe, WordPress, WhatsApp, Twilio. Source: https://www.chatbase.co/docs/llms.txt, checked 2026-10-03
- **Books appointments:** Yes (Through Cal.com or Calendly actions.). Source: https://www.chatbase.co/docs/llms.txt, checked 2026-10-03
- **Transfers to a person:** Yes (Voice calls can be forwarded to a phone number; chats can escalate to a helpdesk ticket.). Source: https://www.chatbase.co/docs/llms.txt, checked 2026-10-03
- **Two-way AI texting:** Not published
- **Website chat:** Yes. Source: https://www.chatbase.co/, checked 2026-10-03

## Who it is for

Small businesses and teams that want to build their own AI agent for website chat, messaging and phone without writing code.

## Worth knowing

- Usage is metered in message credits; extra credits are $40 per 1,000. (source: https://www.chatbase.co/pricing)
- Voice and telephony start on the $150/month Standard plan. (source: https://www.chatbase.co/pricing)
- Phone answering connects through the business’s own Twilio account or SIP trunk; a HIPAA BAA is on Enterprise only. (source: https://www.chatbase.co/docs/llms.txt)

## Alternatives

- [Allo](https://vocenya.com/ai-tools/allo): Small teams that want a business phone system and an AI receptionist on the same number, with CRM sync to HubSpot or Salesforce.
- [Dialzara](https://vocenya.com/ai-tools/dialzara): Small businesses that want low-entry, minute-based AI call answering with optional SMS and chat agents.
- [Rosie](https://vocenya.com/ai-tools/rosie): Solo owners and small businesses that want minute-based AI call answering in English and Spanish with website chat included.
- [Smith.ai](https://vocenya.com/ai-tools/smith-ai): Law firms and other small businesses that want per-call pricing with the option to hand calls to human receptionists.
- [Vocenya (our product)](https://vocenya.com/ai-tools/vocenya): Local service businesses and practices in New Jersey and New York that want an AI receptionist with a staffed human team behind it, including healthcare practices that need a BAA.

## Sources

- Chatbase: https://www.chatbase.co/ (checked 2026-10-03)
- Chatbase pricing: https://www.chatbase.co/pricing (checked 2026-10-03)
- Chatbase docs index: https://www.chatbase.co/docs/llms.txt (checked 2026-10-03)

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Source: https://vocenya.com/ai-tools/chatbase
Published by Vocenya, which makes an AI receptionist. How this directory is built: https://vocenya.com/ai-tools/methodology