# Crisp

Crisp is a customer support inbox with a website chat widget and an AI agent, Hugo, that answers customers on web chat, WhatsApp, Messenger, Instagram and email and passes conversations to the team with context.

> **We make Vocenya. Here’s how we rank, and where others may fit you better.** Every vendor here, ours included, is shown with the same fields, sourced from its own website and ordered by the same published rule. Nobody pays to be listed. Where another tool may fit you better, we say so.

- Website: https://crisp.chat
- Type: Ready-made product
- Last checked: 2026-10-03

## Facts

- **Starting price:** $45/month (Mini plan, per month, per workspace: 4 seats and $5 of included AI credits (around 90 automated conversations). A Free plan exists but includes no AI credits. Yearly payment can be enabled in the app.). Source: https://crisp.chat/en/pricing/, checked 2026-10-03
- **Free trial:** 14 days (All features, no card required.). Source: https://crisp.chat/en/pricing/, checked 2026-10-03
- **Languages:** Not published (Says Q&A content can be added in a multilingual format; no language list published.)
- **HIPAA / BAA:** Not published
- **Integrations:** Shopify, WordPress, WooCommerce, HubSpot, Salesforce, Pipedrive, Zapier, Make, Slack, Stripe. Source: https://crisp.chat/en/integrations/, checked 2026-10-03
- **Books appointments:** Not published
- **Transfers to a person:** Yes (Chat handoff to the human team. No AI phone answering stated.). Source: https://crisp.chat/en/ai/, checked 2026-10-03
- **Two-way AI texting:** Not published (An SMS inbox is available from the Essentials plan for the team to reply; the AI agent page does not list SMS as a channel.)
- **Website chat:** Yes. Source: https://crisp.chat/en/ai/, checked 2026-10-03

## Who it is for

Small teams that want a shared support inbox and website chat with an AI agent, priced per workspace rather than per seat.

## Worth knowing

- AI usage is metered by AI credits; the Free plan includes none. (source: https://crisp.chat/en/pricing/)
- The SMS and omnichannel inbox start on the $95/month Essentials plan. (source: https://crisp.chat/en/pricing/)
- Connecting the AI agent to third-party tools for task automation is on the $295/month Plus plan. (source: https://crisp.chat/en/pricing/)

## Alternatives

- [Chatbase](https://vocenya.com/ai-tools/chatbase): Small businesses and teams that want to build their own AI agent for website chat, messaging and phone without writing code.
- [Dialzara](https://vocenya.com/ai-tools/dialzara): Small businesses that want low-entry, minute-based AI call answering with optional SMS and chat agents.
- [Intercom](https://vocenya.com/ai-tools/intercom-fin): Businesses that want an AI agent across chat, email, SMS and phone inside Intercom or an existing helpdesk, and are comfortable with per-seat plus per-outcome pricing.
- [My AI Front Desk](https://vocenya.com/ai-tools/my-ai-front-desk): Small businesses such as property managers and retailers that want one AI handling calls, two-way texts and website chat.
- [Vocenya (our product)](https://vocenya.com/ai-tools/vocenya): Local service businesses and practices in New Jersey and New York that want an AI receptionist with a staffed human team behind it, including healthcare practices that need a BAA.

## Sources

- Crisp pricing: https://crisp.chat/en/pricing/ (checked 2026-10-03)
- Crisp AI agent: https://crisp.chat/en/ai/ (checked 2026-10-03)
- Crisp integrations: https://crisp.chat/en/integrations/ (checked 2026-10-03)

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Source: https://vocenya.com/ai-tools/crisp
Published by Vocenya, which makes an AI receptionist. How this directory is built: https://vocenya.com/ai-tools/methodology