# Intercom

Fin is an AI customer service agent that answers customers across chat, email, voice and messaging channels, and hands conversations to the business’s human team with the context kept. It runs inside Intercom or alongside other helpdesks.

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- Website: https://fin.ai
- Type: Ready-made product
- Last checked: 2026-10-03

## Facts

- **Starting price:** $29/seat/month (Intercom Essential plan, $29 per seat/mo (the page offers annual and monthly billing). Fin is charged on top at $0.99 per outcome, an outcome being a resolved conversation or a completed workflow, charged once per conversation. Phone and SMS usage is billed separately.). Source: https://www.intercom.com/pricing, checked 2026-10-03
- **Free trial:** 14 days (No credit card required; unlimited Fin outcomes during the trial.). Source: https://fin.ai/pricing, checked 2026-10-03
- **Languages:** Not published (Says Fin speaks dozens of languages; the Fin Voice page mentions 30-language support. No list published.)
- **HIPAA / BAA:** Not published (“HIPAA support” is listed on the Expert plan ($132 per seat/mo); signing a BAA is not stated on the page.)
- **Integrations:** Salesforce, HubSpot, Freshworks, Zoho, Front, Gorgias, Dixa, Twilio, RingCentral, Aircall (Helpdesks from the Fin pricing page; phone systems (Twilio, RingCentral, Aircall and others) from the Fin Voice page.). Source: https://fin.ai/pricing, checked 2026-10-03
- **Books appointments:** Yes (The Fin Voice page shows booking an appointment as an example action.). Source: https://fin.ai/voice, checked 2026-10-03
- **Transfers to a person:** Yes (Fin Voice passes calls to a human by live transfer, callback or workflow handoff.). Source: https://fin.ai/voice, checked 2026-10-03
- **Two-way AI texting:** Yes (SMS is a pay-as-you-go channel on Intercom plans.). Source: https://fin.ai/pricing, checked 2026-10-03
- **Website chat:** Yes (Live chat is included on all Intercom plans.). Source: https://www.intercom.com/pricing, checked 2026-10-03

## Who it is for

Businesses that want an AI agent across chat, email, SMS and phone inside Intercom or an existing helpdesk, and are comfortable with per-seat plus per-outcome pricing.

## Worth knowing

- Fin is billed per outcome ($0.99 each) on top of per-seat Intercom plan fees. (source: https://www.intercom.com/pricing)
- Used with another helpdesk, Fin has a 50-outcome monthly minimum. (source: https://fin.ai/pricing)
- HIPAA support is listed only on the Expert plan; phone and SMS are billed by usage. (source: https://www.intercom.com/pricing)

## Alternatives

- [Allo](https://vocenya.com/ai-tools/allo): Small teams that want a business phone system and an AI receptionist on the same number, with CRM sync to HubSpot or Salesforce.
- [Dialzara](https://vocenya.com/ai-tools/dialzara): Small businesses that want low-entry, minute-based AI call answering with optional SMS and chat agents.
- [Rosie](https://vocenya.com/ai-tools/rosie): Solo owners and small businesses that want minute-based AI call answering in English and Spanish with website chat included.
- [Smith.ai](https://vocenya.com/ai-tools/smith-ai): Law firms and other small businesses that want per-call pricing with the option to hand calls to human receptionists.
- [Vocenya (our product)](https://vocenya.com/ai-tools/vocenya): Local service businesses and practices in New Jersey and New York that want an AI receptionist with a staffed human team behind it, including healthcare practices that need a BAA.

## Sources

- Fin AI agent: https://fin.ai/ (checked 2026-10-03)
- Fin pricing: https://fin.ai/pricing (checked 2026-10-03)
- Intercom pricing: https://www.intercom.com/pricing (checked 2026-10-03)
- Fin Voice: https://fin.ai/voice (checked 2026-10-03)

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Source: https://vocenya.com/ai-tools/intercom-fin
Published by Vocenya, which makes an AI receptionist. How this directory is built: https://vocenya.com/ai-tools/methodology