# MedReception AI vs Vocenya

A healthcare-only AI receptionist for medical practices, sold mainly as managed plans that the company builds, integrates with the practice’s EMR and monitors, plus a self-serve plan. It signs a BAA for every deployment that touches patient information.

> **We make Vocenya. Here’s how we rank, and where others may fit you better.** Every vendor here, ours included, is shown with the same fields, sourced from its own website and ordered by the same published rule. Nobody pays to be listed. Where another tool may fit you better, we say so.

- Website: https://www.medreception.ai
- Type: Ready-made product
- Last checked: 2026-10-05

## Facts

- **Starting price:** $299/month (MedReception Studio, self-serve, no setup fee; managed plans start at $495/month for 500 minutes). Source: https://www.medreception.ai/pricing, checked 2026-10-05
- **Free trial:** Not published (A free demo is offered.)
- **Languages:** English, Spanish, French, Arabic, Portuguese, Creole (On Studio, English is included and each additional language is $49/month.). Source: https://www.medreception.ai/languages, checked 2026-10-05
- **HIPAA / BAA:** Yes (Signs a BAA for every deployment that touches PHI.). Source: https://www.medreception.ai/hipaa, checked 2026-10-05
- **Integrations:** athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed. Source: https://www.medreception.ai/ai-receptionist-region-specialty/ai-receptionist-new-jersey-practices, checked 2026-10-05
- **Books appointments:** Yes (EMR scheduling on managed plans; a one-time $1,500 add-on plus $99/month on Studio.). Source: https://www.medreception.ai/, checked 2026-10-05
- **Transfers to a person:** Yes (Routes calls to the practice’s staff; no live answering team published.). Source: https://www.medreception.ai/, checked 2026-10-05
- **Two-way AI texting:** Not published (Sends confirmation texts after calls; two-way AI texting is not published.)
- **Website chat:** Not published

## MedReception AI and Vocenya, side by side

MedReception AI’s column is from its own pages (source and date per fact); Vocenya’s is read from our live plans and settings. Estimates use each company’s published prices at about three minutes a call, before tax.

| | MedReception AI | Vocenya (our product) |
| --- | --- | --- |
| How you pay | Monthly plan with minutes included, then per minute [source](https://www.medreception.ai/pricing), checked 2026-10-05 | Flat monthly plan with AI minutes included, then a published rate per extra minute |
| Included each month | Essential $495: 500 minutes; Professional $995: 1,000 minutes; Elite $1,495: 2,000 minutes; Studio $299 self-serve (minutes not published) [source](https://www.medreception.ai/pricing), checked 2026-10-05 | Value $49: 250 minutes; Starter $99: 300 minutes; Growth $249: 1,000 minutes; Pro $499: 2,500 minutes |
| Past the allowance | $0.95 to $1.25 per extra minute, by plan [source](https://www.medreception.ai/pricing), checked 2026-10-05 | $0.25 to $0.35 per extra minute, by plan; calls keep being answered past the allowance |
| Setup fee | None stated; EMR scheduling on Studio is $1,500 one time plus $99/month [source](https://www.medreception.ai/pricing), checked 2026-10-05 | None on any plan |
| Contract | Month to month, cancel any time [source](https://www.medreception.ai/pricing), checked 2026-10-05 | Month to month, cancel any time |
| Trying it first | A booked demo; no free trial published [source](https://www.medreception.ai/contact), checked 2026-10-05 | 14-day free trial with no card to start, plus a website demo that builds a receptionist from your site and calls your phone |
| Channels | Phone calls, with confirmation texts after calls [source](https://www.medreception.ai/), checked 2026-10-05 | Live today: phone calls, website chat, WhatsApp, Shopify and outbound calls. Coming soon: texting and email. |
| WhatsApp | Not published | Yes, on its own plan or as an add-on |
| Shopify | Not published | Yes, answers from your live catalog and order status |
| Languages | Multilingual on managed plans; on Studio, English plus $49/month per language [source](https://www.medreception.ai/pricing), checked 2026-10-05 | English and Spanish on every plan; 89 languages on Studio voices |
| HIPAA / BAA | BAA signed for every deployment that touches PHI [source](https://www.medreception.ai/hipaa), checked 2026-10-05 | HIPAA mode with a Business Associate Agreement is built; it opens to new practices once our BAA is published |
| People behind the AI | Escalates to your staff; no live answering team published [source](https://www.medreception.ai/), checked 2026-10-05 | Warm transfers to your team from Growth up; GH Live, our staffed answering team, as an add-on quoted per business |
| Demo you can try now | A recorded call on the site and a booked demo; no callable demo number published [source](https://www.medreception.ai/), checked 2026-10-05 | Call our demo line at (732) 633-0055, or enter your website and it builds your receptionist and calls you |
| Estimate: 100 calls a month | About 300 minutes: $495 on Essential (500 minutes, daytime), or Studio at $299 with minutes not published (Our calculation from the published prices.) [source](https://www.medreception.ai/pricing), checked 2026-10-05 | About 300 minutes: $61.50 on Value (50 extra minutes at $0.25); $249 on Growth (within 1,000 included minutes) with booking and warm transfers |
| Estimate: 300 calls a month | About 900 minutes: $995 on Professional (1,000 minutes, after-hours included) (Our calculation from the published prices.) [source](https://www.medreception.ai/pricing), checked 2026-10-05 | About 900 minutes: $211.50 on Value (650 extra minutes at $0.25); $249 on Growth (within 1,000 included minutes) with booking and warm transfers |

## Who it is for

Medical practices that want a healthcare-only vendor to build and run the receptionist for them, connected to their EMR, with a BAA.

## Worth knowing

- Managed plans start at $495 a month for 500 minutes, then $1.25 per extra minute; after-hours coverage is a $99/month add-on on that plan. (source: https://www.medreception.ai/pricing)
- Healthcare practices only. (source: https://www.medreception.ai/ai-receptionist-region-specialty/ai-receptionist-new-jersey-practices)
- Refunds are not given for unused minutes or services. (source: https://www.medreception.ai/terms)

## Alternatives

- [Allo](https://vocenya.com/ai-tools/allo): Small teams that want a business phone system and an AI receptionist on the same number, with CRM sync to HubSpot or Salesforce.
- [Dialzara](https://vocenya.com/ai-tools/dialzara): Small businesses that want low-entry, minute-based AI call answering with optional SMS and chat agents.
- [FrontDesk](https://vocenya.com/ai-tools/frontdesk-care): Healthcare practices that want calls, texting and a booking chat widget from one healthcare-focused vendor, with a BAA on every plan.
- [Rosie](https://vocenya.com/ai-tools/rosie): Solo owners and small businesses that want minute-based AI call answering in English and Spanish with website chat included.
- [Vocenya (our product)](https://vocenya.com/ai-tools/vocenya): Local service businesses and practices in New Jersey and New York that want an AI receptionist with a staffed human team behind it, with a HIPAA mode for healthcare practices.

## Sources

- MedReception AI home: https://www.medreception.ai/ (checked 2026-10-05)
- MedReception AI pricing: https://www.medreception.ai/pricing (checked 2026-10-05)
- MedReception AI HIPAA: https://www.medreception.ai/hipaa (checked 2026-10-05)
- MedReception AI languages: https://www.medreception.ai/languages (checked 2026-10-05)
- MedReception AI New Jersey page: https://www.medreception.ai/ai-receptionist-region-specialty/ai-receptionist-new-jersey-practices (checked 2026-10-05)
- MedReception AI contact: https://www.medreception.ai/contact (checked 2026-10-05)
- MedReception AI terms: https://www.medreception.ai/terms (checked 2026-10-05)

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Source: https://vocenya.com/ai-tools/medreception
Published by Vocenya, which makes an AI receptionist. How this directory is built: https://vocenya.com/ai-tools/methodology