# Moneypenny vs Vocenya

A long-running answering service that offers an AI receptionist billed per call alongside human receptionists billed per minute, with the AI able to hand calls to a Moneypenny receptionist or to your own team. Its US office is in Duluth, Georgia.

> **We make Vocenya. Here’s how we rank, and where others may fit you better.** Every vendor here, ours included, is shown with the same fields, sourced from its own website and ordered by the same published rule. Nobody pays to be listed. Where another tool may fit you better, we say so.

- Website: https://www.moneypenny.com/us
- Type: Ready-made product
- Last checked: 2026-10-05

## Facts

- **Starting price:** $69/month (AI Answering, 25 calls a month, then $2.49 per extra call). Source: https://www.moneypenny.com/us/pricing, checked 2026-10-05
- **Free trial:** Not published
- **Languages:** Not published (Spanish is published for its human receptionists; the AI receptionist’s languages are not published.)
- **HIPAA / BAA:** Not published (Its human medical answering page says its software is HIPAA compliant; a BAA is not published, and the AI receptionist page does not mention HIPAA.)
- **Integrations:** HubSpot, Salesforce, Calendly. Source: https://www.moneypenny.com/us/ai-receptionist, checked 2026-10-05
- **Books appointments:** Yes. Source: https://www.moneypenny.com/us/ai-receptionist, checked 2026-10-05
- **Transfers to a person:** Yes (To a Moneypenny receptionist or your own team.). Source: https://www.moneypenny.com/us/ai-receptionist, checked 2026-10-05
- **Two-way AI texting:** Not published
- **Website chat:** Yes (Website chat answered by its human agents.). Source: https://www.moneypenny.com/us/live-chat, checked 2026-10-05

## Moneypenny and Vocenya, side by side

Moneypenny’s column is from its own pages (source and date per fact); Vocenya’s is read from our live plans and settings. Estimates use each company’s published prices at about three minutes a call, before tax.

| | Moneypenny | Vocenya (our product) |
| --- | --- | --- |
| How you pay | AI: monthly plan with calls included, then per call. Human receptionists: per minute [source](https://www.moneypenny.com/us/pricing), checked 2026-10-05 | Flat monthly plan with AI minutes included, then a published rate per extra minute |
| Included each month | AI: $69 for 25 calls, $99 for 50, $199 for 100, $435 for 250 [source](https://www.moneypenny.com/us/pricing), checked 2026-10-05 | Value $49: 250 minutes; Starter $99: 300 minutes; Growth $249: 1,000 minutes; Pro $499: 2,500 minutes |
| Past the allowance | $1.89 to $2.49 per extra AI call, by plan [source](https://www.moneypenny.com/us/pricing), checked 2026-10-05 | $0.25 to $0.35 per extra minute, by plan; calls keep being answered past the allowance |
| Setup fee | Not published | None on any plan |
| Contract | No long-term contract; 30 days’ notice to cancel [source](https://www.moneypenny.com/us/pricing), checked 2026-10-05 | Month to month, cancel any time |
| Trying it first | Not published | 14-day free trial with no card to start, plus a website demo that builds a receptionist from your site and calls your phone |
| Channels | Phone calls (AI and human) and website chat answered by people [source](https://www.moneypenny.com/us/live-chat), checked 2026-10-05 | Live today: phone calls, website chat, WhatsApp, Shopify and outbound calls. Coming soon: texting and email. |
| WhatsApp | Not published | Yes, on its own plan or as an add-on |
| Shopify | Not published | Yes, answers from your live catalog and order status |
| Languages | Spanish published for human receptionists; AI languages not published [source](https://www.moneypenny.com/us/bilingual-answering-service), checked 2026-10-05 | English and Spanish on every plan; 89 languages on Studio voices |
| HIPAA / BAA | Not published | HIPAA mode with a Business Associate Agreement is built; it opens to new practices once our BAA is published |
| People behind the AI | Moneypenny receptionists 24/7, or your own team; escalation cost not published [source](https://www.moneypenny.com/us/ai-receptionist), checked 2026-10-05 | Warm transfers to your team from Growth up; GH Live, our staffed answering team, as an add-on quoted per business |
| Demo you can try now | A demo phone line, 844-574-6467 [source](https://www.moneypenny.com/us/ai-receptionist), checked 2026-10-05 | Call our demo line at (732) 633-0055, or enter your website and it builds your receptionist and calls you |
| Estimate: 100 calls a month | 100 calls: $199 on the 100-call AI plan (Our calculation from the published prices.) [source](https://www.moneypenny.com/us/pricing), checked 2026-10-05 | About 300 minutes: $61.50 on Value (50 extra minutes at $0.25); $249 on Growth (within 1,000 included minutes) with booking and warm transfers |
| Estimate: 300 calls a month | 300 calls: $529.50 on the 250-call AI plan ($435 plus 50 extra calls at $1.89) (Our calculation from the published prices.) [source](https://www.moneypenny.com/us/pricing), checked 2026-10-05 | About 900 minutes: $211.50 on Value (650 extra minutes at $0.25); $249 on Growth (within 1,000 included minutes) with booking and warm transfers |

## Who it is for

Businesses that want an established answering service with human receptionists available 24/7 behind the AI, and per-call pricing.

## Worth knowing

- The AI receptionist is billed per call: $69 for 25 calls, then $2.49 per extra call on that plan. (source: https://www.moneypenny.com/us/pricing)
- Cancelling needs 30 days’ notice. (source: https://www.moneypenny.com/us/pricing)
- The cost of AI calls escalated to a Moneypenny receptionist is not published on the pricing page. (source: https://www.moneypenny.com/us/pricing)

## Alternatives

- [Allo](https://vocenya.com/ai-tools/allo): Small teams that want a business phone system and an AI receptionist on the same number, with CRM sync to HubSpot or Salesforce.
- [Dialzara](https://vocenya.com/ai-tools/dialzara): Small businesses that want low-entry, minute-based AI call answering with optional SMS and chat agents.
- [FrontDesk](https://vocenya.com/ai-tools/frontdesk-care): Healthcare practices that want calls, texting and a booking chat widget from one healthcare-focused vendor, with a BAA on every plan.
- [Rosie](https://vocenya.com/ai-tools/rosie): Solo owners and small businesses that want minute-based AI call answering in English and Spanish with website chat included.
- [Vocenya (our product)](https://vocenya.com/ai-tools/vocenya): Local service businesses and practices in New Jersey and New York that want an AI receptionist with a staffed human team behind it, with a HIPAA mode for healthcare practices.

## Sources

- Moneypenny US home: https://www.moneypenny.com/us (checked 2026-10-05)
- Moneypenny US pricing: https://www.moneypenny.com/us/pricing (checked 2026-10-05)
- Moneypenny AI Receptionist: https://www.moneypenny.com/us/ai-receptionist (checked 2026-10-05)
- Moneypenny live chat: https://www.moneypenny.com/us/live-chat (checked 2026-10-05)
- Moneypenny bilingual answering: https://www.moneypenny.com/us/bilingual-answering-service (checked 2026-10-05)

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Source: https://vocenya.com/ai-tools/moneypenny
Published by Vocenya, which makes an AI receptionist. How this directory is built: https://vocenya.com/ai-tools/methodology