# Ruby

Ruby provides live human virtual receptionists who answer a business’s calls 24/7, plus a managed website chat service. AI is used behind the scenes for transcripts and call flows, while callers speak with a trained person.

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- Website: https://www.ruby.com
- Type: Live answering service
- Last checked: 2026-10-03

## Facts

- **Starting price:** $250/month (Virtual receptionist plan with 50 minutes per month. No activation, onboarding or setup fees. Overage rate not published.). Source: https://www.ruby.com/pricing/, checked 2026-10-03
- **Free trial:** Not published
- **Languages:** English, Spanish (24/7 Spanish and bilingual call handling available.). Source: https://www.ruby.com/, checked 2026-10-03
- **HIPAA / BAA:** Not published (Plans list HIPAA-compliant services; signing a BAA is not stated on the page.)
- **Integrations:** Google Calendar, Calendly, Clio, MyCase, HubSpot, Salesforce, Zapier, JobNimbus, FieldPulse, Microsoft Teams. Source: https://www.ruby.com/integrations/, checked 2026-10-03
- **Books appointments:** Yes (Receptionists schedule appointments.). Source: https://www.ruby.com/, checked 2026-10-03
- **Transfers to a person:** Yes. Source: https://www.ruby.com/, checked 2026-10-03
- **Two-way AI texting:** Not published (Plans include calling and texting from the business number; texting with customers by AI or receptionists is not described.)
- **Website chat:** Yes (Managed live chat by people, priced separately from $143/month for 10 chats.). Source: https://www.ruby.com/pricing/, checked 2026-10-03

## Who it is for

Small businesses that want live human receptionists answering calls, with English-Spanish coverage and per-minute plans.

## Worth knowing

- Plans are sold by blocks of receptionist minutes, starting at 50 minutes for $250/month. (source: https://www.ruby.com/pricing/)
- Website chat is a separate plan, starting at $143/month for 10 chats. (source: https://www.ruby.com/pricing/)
- No free trial or overage rate is published on the pricing page. (source: https://www.ruby.com/pricing/)

## Alternatives

- [Smith.ai](https://vocenya.com/ai-tools/smith-ai): Law firms and other small businesses that want per-call pricing with the option to hand calls to human receptionists.
- [AnswerConnect](https://vocenya.com/ai-tools/answerconnect): Businesses that want live human receptionists answering calls and website chats around the clock, including healthcare offices.

## Sources

- Ruby: https://www.ruby.com/ (checked 2026-10-03)
- Ruby pricing: https://www.ruby.com/pricing/ (checked 2026-10-03)
- Ruby integrations: https://www.ruby.com/integrations/ (checked 2026-10-03)

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Source: https://vocenya.com/ai-tools/ruby
Published by Vocenya, which makes an AI receptionist. How this directory is built: https://vocenya.com/ai-tools/methodology