# Tidio

Lyro is Tidio’s AI agent for customer service chat. It answers customer questions from the business’s own support content and alerts the team when a customer needs a person.

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- Website: https://www.tidio.com
- Type: Ready-made product
- Last checked: 2026-10-03

## Facts

- **Starting price:** Free plan (Free plan includes 50 Lyro AI Agent conversations (one-off). Paid Starter shows $24.17/mo. for 100 billable conversations and 10 seats (the page offers monthly and annual billing, “2 months free” annually); the standalone Lyro AI Agent plan starts at $32.50/mo. from 50 Lyro conversations.). Source: https://www.tidio.com/pricing/, checked 2026-10-03
- **Free trial:** 7 days (No credit card required.). Source: https://www.tidio.com/pricing/, checked 2026-10-03
- **Languages:** Not published
- **HIPAA / BAA:** Yes (Listed with the custom Premium plan (contact sales).). Source: https://www.tidio.com/pricing/, checked 2026-10-03
- **Integrations:** Shopify, WordPress, HubSpot, Salesforce, Zendesk, Pipedrive, Zapier, WhatsApp, Instagram, Messenger. Source: https://www.tidio.com/integrations/, checked 2026-10-03
- **Books appointments:** Not published
- **Transfers to a person:** Yes (Hands chats to the human team under set escalation rules. No phone calls stated.). Source: https://www.tidio.com/lyro/, checked 2026-10-03
- **Two-way AI texting:** Not published
- **Website chat:** Yes. Source: https://www.tidio.com/lyro/, checked 2026-10-03

## Who it is for

Online stores and small businesses that want an AI chat agent on their website, with a free plan to start.

## Worth knowing

- The Free and Starter plans include 50 Lyro conversations once, not monthly. (source: https://www.tidio.com/pricing/)
- Plans are metered by billable conversations; more Lyro volume is a separate plan starting at $32.50/mo. (source: https://www.tidio.com/pricing/)
- HIPAA compliance is listed only with the custom Premium plan. (source: https://www.tidio.com/pricing/)

## Alternatives

- [Chatbase](https://vocenya.com/ai-tools/chatbase): Small businesses and teams that want to build their own AI agent for website chat, messaging and phone without writing code.
- [Dialzara](https://vocenya.com/ai-tools/dialzara): Small businesses that want low-entry, minute-based AI call answering with optional SMS and chat agents.
- [Intercom](https://vocenya.com/ai-tools/intercom-fin): Businesses that want an AI agent across chat, email, SMS and phone inside Intercom or an existing helpdesk, and are comfortable with per-seat plus per-outcome pricing.
- [My AI Front Desk](https://vocenya.com/ai-tools/my-ai-front-desk): Small businesses such as property managers and retailers that want one AI handling calls, two-way texts and website chat.
- [Vocenya (our product)](https://vocenya.com/ai-tools/vocenya): Local service businesses and practices in New Jersey and New York that want an AI receptionist with a staffed human team behind it, including healthcare practices that need a BAA.

## Sources

- Tidio pricing: https://www.tidio.com/pricing/ (checked 2026-10-03)
- Tidio Lyro AI agent: https://www.tidio.com/lyro/ (checked 2026-10-03)
- Tidio integrations: https://www.tidio.com/integrations/ (checked 2026-10-03)

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Source: https://vocenya.com/ai-tools/tidio-lyro
Published by Vocenya, which makes an AI receptionist. How this directory is built: https://vocenya.com/ai-tools/methodology