# A bilingual receptionist in English, Spanish, Russian and Ukrainian

Vocenya’s bilingual receptionist answers your calls in English, Spanish, Russian and Ukrainian. It replies in the language your caller speaks, answers questions about your business, books appointments and captures details, then sends you a summary. It works as a Spanish answering service for callers who would rather not speak English on the phone.

- **Four languages today:** English, Spanish, Russian and Ukrainian are available now. More languages are coming with Studio voices.
- **Answers in the caller’s language:** The receptionist responds in the language the caller uses, from the same business knowledge you set up once.
- **Summaries you can read:** Every call ends with a text or email summary of the caller’s name, number, address, reason and urgency.

## What is a bilingual receptionist?

A bilingual receptionist answers your business phone in more than one language, so callers can explain what they need in the language they are most comfortable with.

Vocenya’s bilingual receptionist is an AI receptionist that speaks English, Spanish, Russian and Ukrainian. It uses the same business knowledge in every language: your services, hours, service area and policies. You set it up once from your website, and it answers callers in whichever of those languages they speak.

It identifies as a virtual assistant and never pretends to be human.

That means the same accurate answers for every caller, in any of the four languages.

## Why do local businesses need a Spanish answering service?

Across New Jersey and New York City, many customers speak Spanish at home. In places like Union City, West New York, Passaic, Elizabeth, Perth Amboy, Washington Heights, Corona and Sunset Park, a business that only answers in English can lose callers who would rather explain a leaking pipe, a sick child or a car problem in Spanish.

A Spanish answering service lets those callers get answers and book an appointment without a language barrier. You do not have to hire bilingual staff for every shift to offer it.

The receptionist uses the same booking rules in Spanish as in English.

## Does the receptionist speak Russian and Ukrainian?

Yes. Russian and Ukrainian are available today, alongside English and Spanish. That matters for businesses serving communities in Brighton Beach, Sheepshead Bay and parts of Staten Island, as well as Fair Lawn, Freehold and other New Jersey towns where many families speak Russian or Ukrainian.

More languages are coming with Studio voices. We only list a language as available once it is live in the product, so these four are the ones you can count on now.

Each language uses the same business knowledge, booking rules and transfer rules, so you do not manage separate setups.

## What can the bilingual receptionist do on a call?

In any of its four languages, the receptionist can:

- Greet the caller in your business name.
- Answer questions from your website and notes.
- Capture the caller’s name, number, address, reason and urgency.
- Book appointments into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber, Housecall Pro or ServiceTitan.
- Transfer to you, your team or a trained GH Live agent.

After the call, you get a summary by text or email, so you know what the caller needed even if you do not speak their language.

Callers get the same service in every language.

## How much does a bilingual receptionist cost?

Languages are part of the product, not an extra fee. Every Vocenya plan includes English, Spanish, Russian and Ukrainian:

- **Value, $49/mo:** 250 AI minutes.
- **Starter, $99/mo:** 300 minutes, Studio lifelike voices and a local number.
- **Growth, $249/mo:** 1,000 minutes, calendar booking and warm transfers.
- **Pro, $499/mo:** 2,500 minutes and multiple locations.

Every plan has a 14-day free trial, no contract, and you can cancel any time.

GH Live human backup is an add-on from $3.50 per call if you want trained people available for transfers. You never pay more because a caller spoke Spanish, Russian or Ukrainian instead of English.

## Frequently asked questions

### Which languages does the bilingual receptionist speak?

English, Spanish, Russian and Ukrainian today. The receptionist answers in the language the caller speaks, using the same business knowledge for all four. More languages are coming with Studio voices, and we will list each one as available only once it is live.

### Do I need to set up my business information in each language?

No. You set up your business knowledge once, from your website and notes, and the receptionist uses it in every supported language. When you update your hours, services or policies, the change applies whether the caller speaks English, Spanish, Russian or Ukrainian.

### Will I understand what a Spanish-speaking caller needed?

Yes. After every call, you get a text or email summary with the caller’s name, number, address, reason for calling and urgency. Transcripts are also available depending on your plan, so you can review the call and follow up with confidence.

### Is there an extra charge for Spanish?

No. English, Spanish, Russian and Ukrainian are included on every Vocenya plan at no extra cost. Plans start at $49 a month, and every plan comes with a 14-day free trial and no contract. The receptionist answers in whichever of the four languages the caller uses.

### Does the bilingual receptionist work after hours?

Yes. It answers 24/7 in all four languages, including nights, weekends and holidays. A Spanish-speaking caller at 10pm gets the same answers and booking options as a caller at noon, and you get the summary right away so you can follow up in the morning.

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Source: https://vocenya.com/bilingual-receptionist
Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing