# Business phone service for small business, with AI built in GH Phone is Vocenya’s business phone service for small business. It gives your team business numbers, texting, a browser softphone, and call routing and forwarding to the right person, for $25 per user per month. It works with your AI receptionist, so calls your team cannot take still get answered. - **$25 per user per month:** Business numbers, texting, a browser softphone and call routing for each person on your team. - **Keep your number:** Forward the number your customers already know. Your listings, cards and vehicle lettering stay the same. - **AI answers the overflow:** When nobody on the team can pick up, your Vocenya AI receptionist answers, takes details and texts you a summary. ## What is GH Phone? GH Phone is the business phone service inside Vocenya. It is built for small teams that need a professional phone setup without a desk phone on every desk or a long contract with a carrier. Each user gets: - A business number, or a shared main line. - Business texting, so customers can text you and you can reply from the business number. - A browser softphone to make and take calls from a computer. - Call routing and forwarding to team members’ phones. It costs $25 per user per month and works alongside your Vocenya AI receptionist. ## Can I keep my existing business number? Yes. You can keep the number your customers already call by forwarding it. Nothing on your website, your Google listing, your business cards or your trucks has to change. If you want a new number, you can choose a local one. For New Jersey businesses, that might be 201 or 551 in Bergen and Hudson, 973 or 862 in Essex and Morris, 908 in Union and Somerset, 732 or 848 in Middlesex and Monmouth, 609 or 640 around Trenton and the shore, or 856 in South Jersey. In New York City, you can pick a number that fits your borough. ## How does call routing work for a small team? You decide where calls go. A simple setup might send calls to the office first, then to the owner’s cell, then to the AI receptionist if nobody picks up. Other common setups: - Send new customer calls to sales and existing customer calls to scheduling. - Ring a technician’s phone during their on-call shift. - Send everything to the AI receptionist after hours. Because the AI receptionist sits behind your team, a missed call becomes a captured lead with a summary, not a voicemail. You can change the routing whenever your schedule changes. ## Why add texting to your business phone service? Many customers would rather text than call, especially to confirm a time, send a photo of a problem or ask a quick question. With GH Phone, they text your business number and your team replies from the same number, so personal cell numbers stay private. It also keeps conversations with the business. When an employee moves on, the customer history stays on the business line instead of leaving on someone’s personal phone. Texting is included in the $25 per user per month price. Your team can reply from the browser softphone at the office or from their phones in the field, and every conversation stays tied to the business number. ## How does GH Phone work with the AI receptionist? They are designed to work together. Your team answers the calls they can. The AI receptionist answers the rest, day and night, in your business name. When the AI takes a call, it captures the caller’s name, number, address, reason and urgency, books the appointment if your calendar is connected, and texts or emails the summary to the right person. If a caller needs a human, it can warm transfer back to a team member or to a trained GH Live agent. Pro plans support multiple numbers and locations for businesses with more than one office. ## Frequently asked questions ### How much does GH Phone cost? GH Phone costs $25 per user per month. That includes business numbers, texting, a browser softphone, and call routing and forwarding to team members. It works alongside any Vocenya AI receptionist plan, and plans start with a 14-day free trial with no contract. ### Do I need desk phones? No. GH Phone includes a browser softphone, so your team can make and take calls from a computer. Calls can also be forwarded to cell phones. That makes it a practical fit for small offices, remote staff and technicians who spend the day in the field. ### Can I get a local New Jersey or New York City number? You can choose a local number or keep the one you have by forwarding it. New Jersey area codes include 201, 551, 973, 862, 908, 732, 848, 609, 640 and 856. NYC area codes include 212, 646, 332, 718, 347, 929 and 917, subject to availability. ### Can customers text my business number? Yes. GH Phone includes business texting. Customers can text your business number, and your team replies from that same number instead of from personal cell phones. The conversation stays with the business, which helps when staff change or share customer follow-ups. ### What happens to calls nobody on my team answers? They go to your Vocenya AI receptionist. It answers in your business name, handles questions, captures the caller’s details, books the appointment if your calendar is connected, and sends a summary to the right person. No call has to end in voicemail. --- Source: https://vocenya.com/business-phone-system Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing