# A phone agent built around how your business works

When a standard plan is not enough, we build it for you. GH Business Solutions designs your call flows, connects Vocenya to the systems you already use, tests it with your team and keeps tuning it after launch. You get a written quote first, with every fee spelled out.

- **Custom call flows and scenarios:** Guided scenarios for each kind of call, the details to collect, when to transfer, and what the receptionist must never say.
- **Your systems, connected:** Custom API tools let the receptionist look up and write to your CRM, booking, field-service or EHR system during the call.
- **Multi-location routing:** Each location gets its own numbers, hours, services and transfer rules, answered by one receptionist that knows where the caller is.
- **Custom voice and persona:** A name, tone and voice that fit your brand. HIPAA deployments use our Standard voices, which are covered by our BAA.
- **Dedicated number pools:** Local numbers per location or campaign, with branded caller ID where carriers support it, so outbound calls are recognized.
- **Outbound campaigns:** Speed-to-lead callbacks, follow-ups and appointment reminders with consent records, Do-Not-Call checks and calling windows.
- **HIPAA-ready deployment:** Call data stays in GH-controlled AWS systems under a signed Business Associate Agreement, with no patient details in text messages.
- **Standalone and white-label options:** A separate deployment with your branding for agencies, franchises and groups that need their own environment. Scoped per project.
- **Ongoing tuning:** We review calls after launch, fix what went wrong and update prompts, scenarios and knowledge as your business changes.

## Who it is for

- **Multi-location groups:** Dental and medical groups, franchises and service companies that need each location answered correctly, with central reporting.
- **Healthcare practices with an EHR:** Practices that want booking and intake connected to their practice-management system, inside a HIPAA-ready deployment.
- **Field service teams on their own stack:** Companies whose jobs, quotes and dispatch live in a CRM or field-service system we do not connect to out of the box.
- **High-volume and outbound teams:** Sales and intake teams that need speed-to-lead callbacks or campaigns with consent records and compliance checks built in.
- **Agencies and resellers:** Agencies that want to offer AI receptionists to their own clients under their own brand.

## How it works

1. **Discovery:** A call with you, and your team if useful. We map the calls you get, the systems involved, who should take which calls and what good looks like.
2. **Scope and quote:** A written quote with the scope, deliverables, timeline and every fee: one-time build costs, monthly fees and usage rates. Nothing starts until you approve it.
3. **Build:** We set up the receptionist, scenarios, integrations, numbers and routing on Vocenya, in a HIPAA-ready or standalone deployment if you need one.
4. **Test calls:** You and your team call it, try the hard cases and tell us what to change. We fix it before real callers reach it.
5. **Launch:** We switch your numbers over or set up forwarding, watch the first days of calls closely and stay on hand for changes.
6. **Ongoing tuning:** Every month we review calls, report what we changed and keep the receptionist up to date with new services, staff and hours.

## What is a custom AI receptionist?

A custom AI receptionist is an AI phone agent set up specifically for one business: its call types, its rules, its systems and its brand. Instead of configuring it yourself from a template, a team designs it with you, builds the integrations it needs and keeps improving it after launch.

With Vocenya, a custom solution runs on the same platform as our standard plans, so you get everything they include:

- 24/7 answering in English, Spanish, Russian and Ukrainian.
- Call summaries texted to the right person.
- Warm handoffs to your staff or to GH Live human agents.
- Booking into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber, Housecall Pro and ServiceTitan.

The custom work is what sits on top: your scenarios, connections to your other systems, routing across your locations and the deployment your compliance needs.

## Standard plan or custom solution?

Most small businesses do not need a custom build. A standard plan from $49 a month lets you set up the receptionist yourself in minutes, with a [14-day free trial](/pricing).

A custom solution makes sense when:

- Callers need information that lives in a system we do not connect to out of the box, such as your CRM, EHR or dispatch software.
- You run several locations, brands or phone lines with different rules.
- You need outbound campaigns, high call volumes or contracted response times.
- Your compliance team needs a HIPAA-ready or separate, standalone deployment.
- You want someone else to design, test and maintain it for you.

Not sure which you need? Send the form below and we will tell you honestly. If a standard plan fits, we will say so.

## How custom solutions are priced

Every custom solution is quoted individually, after a discovery call. Quotes follow the same structure:

- **One-time build fee:** discovery, design, integrations, testing and launch. It depends mostly on the number of integrations and locations, and on any compliance or standalone deployment work.
- **Monthly fee:** the platform, a set number of included AI minutes and ongoing tuning, sized to your call volume.
- **Usage rates:** a per-minute rate for AI minutes beyond what is included and, if you use them, a per-call rate for GH Live human agents.

Your quote lists each line separately, with a timeline and the assumptions behind it. Nothing is billed until you accept it. This is the same structure most voice AI agencies and enterprise providers use: a build fee plus a monthly retainer.

## HIPAA-ready and standalone deployments

For healthcare, we deploy in HIPAA mode. Call recordings and transcripts stay in GH-controlled systems on AWS under our Business Associate Agreement, and we sign a BAA with you. Text messages never include patient details. HIPAA deployments use our Standard voices, because those are covered by the BAA.

For agencies, franchises and groups that need their own environment, we can scope a standalone deployment: a separate instance with your branding and its own numbers. Ask about it in the form and we will include what it takes in your quote.

If your contract needs uptime or response-time commitments, tell us what you need. We put agreed service levels in writing in your agreement rather than advertising numbers in advance.

## What stays with the AI and what goes to people

Every Vocenya receptionist identifies as a virtual assistant and never claims to be human. In a custom build, you decide exactly where the AI stops:

- Which calls it handles start to finish.
- Which calls it hands to your staff, with a summary.
- Which calls go to [GH Live agents](/live-agents), our trained team who take over with the AI's summary on screen.

That handoff is the part we design most carefully, because it is where callers decide whether they trust your business.

## Frequently asked questions

### How long does a custom build take?

It depends on the scope. A receptionist with custom scenarios and one integration can usually launch in a few weeks. Projects with several integrations, many locations or a standalone deployment take longer. Your quote states the timeline before you commit to anything.

### How much does a custom solution cost?

Each project is quoted after a discovery call. Quotes have a one-time build fee, a monthly fee covering the platform, included minutes and ongoing tuning, and usage rates for extra minutes or human agent calls. Every fee is listed separately, and nothing is billed until you accept the quote.

### Which systems can you integrate with?

Vocenya books into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber, Housecall Pro and ServiceTitan out of the box. For other systems, we build custom API tools that let the receptionist read and write data in your CRM, EHR, booking or field-service software during the call, as long as the system has an API we can use.

### Can you sign a BAA for a custom solution?

Yes. HIPAA deployments include a signed Business Associate Agreement, keep call data in GH-controlled AWS systems and keep patient details out of text messages. They use our Standard voices, which are covered by the BAA. Your practice remains responsible for its own HIPAA program.

### Can we put our own brand on it?

Yes, the receptionist can use your business name, greeting and persona. Agencies and groups that need a fully separate, white-label environment can ask for a standalone deployment, which we scope and quote as part of the project.

### Which languages can it answer in?

English, Spanish, Russian and Ukrainian today. The receptionist answers in the caller’s language. If you need another language, tell us in the form so we can say honestly what is possible.

### Do we have to sign a long contract?

Your quote states the terms. Typically the one-time fee is split between acceptance and launch, and monthly fees start at launch. If you just want to try Vocenya first, every standard plan has a 14-day free trial and no contract.

### Will you send us a quote automatically?

No. A person on our team reads every request, usually sets up a discovery call, and prepares the quote by hand. You will get a short email confirming we received your request, then you will hear from us directly.

---

Source: https://vocenya.com/custom-solutions
Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing