# Add your team

Help Center · Account and billing · Updated 2026-10-05

**In short:** Owners invite people by email from Team. Each person signs in with their own email and password and sees the same calls, callers and chats. Choose Owner or Staff. There is no charge per person.

Everyone who works with you can have their own Vocenya sign-in. They see the same calls, callers and chats, so your team works from one shared inbox. There is no charge per person.

## Invite someone

1. Open **Team** in Vocenya, on the website or in the app under **Settings**.
2. Enter their email and choose **Owner** or **Staff**.
3. Tap **Send invitation**.

We email them a link that says who invited them and to which business. The link works once, for 7 days.

- **New to Vocenya?** They choose their name and a password from the link. Their email is already confirmed by the link, and they go straight into your business. They don't sign up or pay for anything.
- **Already have a Vocenya account?** They log in and join. If they run their own business on Vocenya too, they keep it and switch between the two from the menu.

Invitations not accepted yet are listed under **Waiting to join**. **Resend** emails a new link, and the old one stops working. **Revoke** stops the link straight away.

## Owner or Staff

| | Owner | Staff |
| --- | --- | --- |
| See calls, callers and chats | Yes | Yes |
| Answer chats | Yes | Yes |
| Take handed-off calls | Yes | Yes, once added to Team calls |
| Change the receptionist, numbers and integrations | Yes | No |
| Billing | Yes | No |
| Invite people and change roles | Yes | No |

Owners get every alert by default. Staff get **Chat waiting for the team** by default and can turn on more. [Choose your alerts](/help/calls-and-handoffs/call-summaries-and-notifications).

## Change a role or remove someone

On **Team**, choose a different role next to their name, or tap **Remove**. Someone you remove is signed out of your business straight away, on the website and in the app, and comes off Team calls. You can invite them again later.

A business always has at least one owner. To hand the business over, make the other person an owner first, then change your own role or leave.

## Team members and Team calls

Being on the team lets someone sign in. Taking calls your receptionist passes on is separate: add them on **Team calls** and choose how they are rung. [Hand calls to a person](/help/calls-and-handoffs/hand-calls-to-a-person).



## Frequently asked questions

### Is there a limit on how many people I can add?

No. Add everyone who needs to see your calls and chats. There is no charge per person.

### The invitation link says it no longer works. What now?

Links work once, for 7 days, and stop when an invitation is resent or revoked. Ask an owner to tap Resend on the Team page.

### Can someone be on two businesses?

Yes. They use one sign-in and switch between businesses from the menu.

## Related articles

- [Hand calls to a person: your team or GH Live agents](https://vocenya.com/help/calls-and-handoffs/hand-calls-to-a-person)
- [Call summaries and notifications](https://vocenya.com/help/calls-and-handoffs/call-summaries-and-notifications)
- [Take handed-off calls in the app](https://vocenya.com/help/mobile-app/take-calls-in-the-app)

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Source: https://vocenya.com/help/account-and-billing/add-your-team
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