# Calls and handoffs (Vocenya Help Center)

What your AI receptionist does on a call, how it passes callers to you, your team or GH Live agents, call summaries, alerts and languages.

- [What happens on a call](https://vocenya.com/help/calls-and-handoffs/what-happens-on-a-call) (Markdown: https://vocenya.com/help/calls-and-handoffs/what-happens-on-a-call.md): Your receptionist greets the caller, answers from what it knows about your business, takes their name and number, books if a calendar is connected, passes them to a person when needed, and sends you a summary.
- [Hand calls to a person: your team or GH Live agents](https://vocenya.com/help/calls-and-handoffs/hand-calls-to-a-person) (Markdown: https://vocenya.com/help/calls-and-handoffs/hand-calls-to-a-person.md): When a caller needs a person, your receptionist tries a free GH Live agent (if you have GH Live), then your team list, then your transfer number. Whoever answers hears a short briefing first. If nobody answers, it takes a message.
- [Call summaries and notifications](https://vocenya.com/help/calls-and-handoffs/call-summaries-and-notifications) (Markdown: https://vocenya.com/help/calls-and-handoffs/call-summaries-and-notifications.md): After each call you get a short summary by app notification and email. In Settings, Notifications you choose which alerts you get, and how: phone app, browser or email. Quiet hours make alerts silent.
- [Languages](https://vocenya.com/help/calls-and-handoffs/languages) (Markdown: https://vocenya.com/help/calls-and-handoffs/languages.md): Studio voices answer in many languages and switch to the caller’s language automatically; the Value plan and HIPAA mode answer in English and Spanish. Set your main language on the Receptionist page.

---

Source: https://vocenya.com/help/calls-and-handoffs
Vocenya, powered by GH Business Solutions. Start a free trial: https://vocenya.com/register