# Website chat

Help Center · Chat, WhatsApp and texting · Updated 2026-10-04

**In short:** Website chat puts your receptionist on your website. Customise it on the Chats page, paste one line of code (or use the WordPress plugin), and reply yourself when a visitor asks for a person.

Website chat is a chat bubble on your website. Your virtual assistant answers visitors from what your receptionist already knows, and hands the chat to a person when needed.

## Which plans include it

Website chat is included on the Growth and Pro plans. On other plans it is an add-on: $49/month, included on Growth and Pro.

## Set it up in three steps

Open **Chats** in Vocenya. Only the account owner changes chat settings.

### 1. Customise

- Your brand color, and which corner the bubble sits in.
- A button label, a greeting and a picture. Without a picture, the chat shows your initials.
- An optional greeting that pops up after a few seconds, once per visit.
- **After hours**: keep answering and take details for a callback, or ask visitors to leave a message.
- Whether to show the chat on phones.
- The website addresses allowed to show your chat.

### 2. Install

Choose where your website is built. Vocenya shows the steps for:

- **WordPress**: download the Vocenya Chat plugin. Your site key is already inside.
- **Squarespace, Wix, Shopify and Webflow**: paste one line of code where each one says.
- **Google Tag Manager**, or **any other website**: paste the code just before the closing body tag.
- **My developer does it**: we email your developer the code and the steps.

No website, or a builder that blocks code? Use your **chat link** or **QR code** in your Google listing, social profiles and emails.

### 3. Verify

Open your website in a private window. The chat bubble appears in the corner. Then tap **I've added it, check now** in Vocenya. The badge says **Live** once the chat has loaded on your site.

## When a visitor needs a person

The visitor can tap **Talk to a person**, or the assistant hands off on its own. The chat goes to a GH Live agent if you have GH Live and one is free. Otherwise it goes to your team: you get an alert, and you reply from **Chats** in Vocenya or in the app. Any team reply takes the chat over from the AI.

## Leads from chat

When a visitor leaves a phone number or email, a lead is created and you get an email with their details.

## HIPAA mode

Chat works in HIPAA mode. Chats stay on our BAA-covered systems, and email alerts never include what visitors wrote.

Developers: see the [live chat developer guide](/docs/live-chat). Learn more about [website live chat](/live-chat).



## Frequently asked questions

### Do I need a developer to add the chat?

No. On WordPress you install a plugin. On Squarespace, Wix, Shopify and Webflow you paste one line of code where Vocenya shows you.

### Does the chat say it is AI?

Yes. It introduces itself as your virtual assistant and says a person from your team can take over any time.

## Related articles

- [WhatsApp](https://vocenya.com/help/channels/whatsapp)
- [Call summaries and notifications](https://vocenya.com/help/calls-and-handoffs/call-summaries-and-notifications)
- [Add-ons and the bundle discount](https://vocenya.com/help/account-and-billing/add-ons-and-bundle-discount)

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Source: https://vocenya.com/help/channels/website-chat
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