# Connect your Shopify store Help Center · Integrations · Updated 2026-10-04 **In short:** Make a small custom app for Vocenya in your Shopify admin and paste its details on the Integrations page. Your receptionist then looks up orders for customers and knows your products, prices and policies. Connect your Shopify store and your receptionist can tell customers where their order is, and answer questions about your products, prices and store policies. It works on phone calls, website chat, texts and WhatsApp. ## What works now - **Order status.** A customer gives their order number and the email or phone number they ordered with. Your receptionist tells them if it has shipped, the carrier and tracking number, what was in it and when it should arrive. - **Products and prices.** Up to 40 of your products, in-stock ones first, with their price, options and whether they are in stock. - **Policies and pages.** Your refund, shipping, privacy and terms policies, and up to 5 published pages such as "About us". - **Kept up to date.** We read your store every night. Product changes come in within a few minutes. You can also press **Sync now**. Not yet: changing or cancelling orders, refunds, or adding the chat to your store automatically. For the chat, see [add the chat to your website](/help/channels/website-chat) and pick the Shopify steps. ## Connect it Only the account owner can connect a store. It takes about five minutes. 1. In your Shopify admin, go to **Settings**, then **Apps**, then **Develop apps**, and click **Build apps in Dev Dashboard**. 2. Click **Create app**, name it "Vocenya" and click **Create**. 3. Create a version. Leave the app URL as it is. Under **Access**, add these scopes and nothing else: `read_orders`, `read_customers`, `read_products`, `read_legal_policies` and `read_online_store_pages`. Click **Release**, then **Install app** and pick your store. 4. Open the app's **Settings** and copy the **Client ID** and **Client secret**. 5. In Vocenya, open **Integrations**. On the Shopify card, enter your store address (like `your-store.myshopify.com`), paste the Client ID and Client secret, and click **Connect store**. You'll see **Connected to** your store's name. Your products and policies show on your **Knowledge** page under **Your Shopify store** within a minute. Every scope is read-only. Vocenya never changes anything in your store. ### Older custom apps Made a custom app in your Shopify admin before 2026? Click **Have an older custom app with an Admin API access token?** and paste its token instead. Order look-ups need Shopify to share customers' emails and phone numbers with that app, which Shopify only does on the Grow plan or higher. Apps made in the Dev Dashboard don't have this limit. ## How order look-ups stay private - Your receptionist only shares an order after the customer gives both its number and the email or phone number on it. - A wrong email and a wrong order number get the same answer, so nobody can find out whether an order exists. - It never shares a customer's name, address or payment details. It shares the order's status, items and tracking only. - After a few wrong tries on one order, or too many look-ups in one call or chat, it stops and offers a follow-up from your team. Shopify lets apps read the last 60 days of orders. For older orders, your receptionist takes the customer's details for your team. ## Your edits stay yours Products and policies from your store go into your receptionist's price list and policies. Edit or remove any of them on the Knowledge page. The next sync keeps your version, and what you removed doesn't come back. ## If it stops working If the app is uninstalled or its secret is changed, Shopify stops letting Vocenya in. We email you, the card says **Needs attention**, and order look-ups stop. What your receptionist already knows stays. Connect again with the app's current details to fix it. To disconnect, click **Disconnect** on the Shopify card. Products and policies from your store are removed, except any you edited. You can then delete the app in your Shopify Dev Dashboard. ## HIPAA mode In HIPAA mode your receptionist doesn't look up orders, because Shopify doesn't sign Business Associate Agreements. It still knows your products and policies. ## Frequently asked questions ### Does it work with my Shopify plan? Yes, on any plan, with an app made in the Dev Dashboard. Older custom apps made in the Shopify admin need the Grow plan or higher for order look-ups. ### Can the receptionist change or cancel an order? Not yet. It looks orders up and takes the customer's details for your team when something needs changing. ### Why only 40 products? Your receptionist's price list holds 60 items in all, so it keeps room for your own services. In-stock products come first. Order look-ups work for every product. ## Related articles - [Connect your CRM or field-service software](https://vocenya.com/help/integrations/connect-your-crm) - [Website chat](https://vocenya.com/help/channels/website-chat) - [HIPAA mode](https://vocenya.com/help/account-and-billing/hipaa-mode) --- Source: https://vocenya.com/help/integrations/connect-your-shopify-store Vocenya, powered by GH Business Solutions. Start a free trial: https://vocenya.com/register