# Check that forwarding works

Help Center · Phone and forwarding · Updated 2026-10-04

**In short:** Call your business number from a different phone. If your Vocenya receptionist answers, forwarding works. In Vocenya, you can also open Forwarding and tap Test my forwarding.

After you turn on forwarding, check it. It takes a minute and saves missed calls later.

## Test it in Vocenya

In Vocenya, open **Forwarding** and tap **Test my forwarding**.

## Test it yourself

1. Use a different phone from the one with your business number. A mobile works well.
2. Call your business number.
3. Your Vocenya receptionist should answer with your greeting.
4. Hang up. The call shows on the **Calls** page in Vocenya, and you get a call summary if your notifications are on.

## If your old phone rings instead

- Check you dialed the code from the phone that has your business number, not another phone.
- Check you typed your Vocenya number correctly, with no spaces or dashes.
- Wait for the confirmation tone or message before hanging up, then try again.
- Some phone lines need forwarding switched on by the phone company first. Call them and ask them to forward all calls to your Vocenya number.

## If you hear "this number is not in service"

Check the Vocenya number you forwarded to. Your Vocenya number is on your **Overview** page.

## If it rings for a long time before Vocenya answers

You may have set up forwarding only when you don't answer. That is "ring first". [Ring first vs answer every call](/help/phone-forwarding/ring-first-or-answer-every-call).



## Frequently asked questions

### Does a test call use my AI minutes?

A call you make to your business number is a real call, so your receptionist’s part of it counts like any other call.

## Related articles

- [How to forward your business calls to Vocenya](https://vocenya.com/help/phone-forwarding/forward-your-business-calls)
- [Stop forwarding](https://vocenya.com/help/phone-forwarding/stop-forwarding)
- [Call summaries and notifications](https://vocenya.com/help/calls-and-handoffs/call-summaries-and-notifications)

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Source: https://vocenya.com/help/phone-forwarding/check-forwarding-works
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