# How to forward calls on Google Voice to Vocenya

Help Center · Phone and forwarding · Updated 2026-10-04

**In short:** On voice.google.com, open Settings, then Calls. Add your Vocenya number as a linked number and turn on forwarding to it.

Forwarding sends the calls to your Google Voice business number on to your Vocenya number. Your AI receptionist answers them. Callers keep dialing the number they already know.

Google Voice forwarding is set on voice.google.com, not with a dial code.

## Before you start

- Find your Vocenya number. It is on your **Overview** page in Vocenya.
- Add a card in **Billing** if you haven't yet. The forwarding steps in Vocenya appear once a card is on file. [Why](/help/getting-started/go-live-add-a-card).
- Have another phone nearby for the test at the end.

Replace [your 10-digit Vocenya number] with the number shown in Vocenya, digits only.

## Turn on forwarding

1. **Google Voice cannot forward to Vocenya reliably.** Google Voice rings linked numbers at the same time as your phone, has no "ring me first" option, and does not support forwarding to automated answering such as your receptionist.
2. **Move your number to Vocenya instead.** Moving (porting) your Google Voice number to Vocenya keeps the number your customers know, and your receptionist answers it directly.

## If it doesn't work

Google Voice accounts managed by a company may have these settings controlled by your Google Workspace admin. Then [check that forwarding works](/help/phone-forwarding/check-forwarding-works).

## Want your phone to ring first?

These steps send every call to Vocenya. If you would rather answer yourself and have Vocenya pick up only the calls you miss, read [ring first vs answer every call](/help/phone-forwarding/ring-first-or-answer-every-call).

Using a different phone company? See [the forwarding guide for every carrier](/help/phone-forwarding/forward-your-business-calls).

## Frequently asked questions

### Do I lose my Google Voice number if I forward it?

No. Your number stays with Google Voice. Forwarding only sends its calls on to Vocenya, and you can turn it off any time.

### Who pays for the forwarded calls?

Your phone company may charge for forwarded calls depending on your plan with them. Check with Google Voice if you are unsure.

## Related articles

- [How to forward your business calls to Vocenya](https://vocenya.com/help/phone-forwarding/forward-your-business-calls)
- [Check that forwarding works](https://vocenya.com/help/phone-forwarding/check-forwarding-works)
- [Ring first vs answer every call](https://vocenya.com/help/phone-forwarding/ring-first-or-answer-every-call)
- [Stop forwarding](https://vocenya.com/help/phone-forwarding/stop-forwarding)

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Source: https://vocenya.com/help/phone-forwarding/forward-calls-google-voice
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