# How to forward calls on RingCentral to Vocenya

Help Center · Phone and forwarding · Updated 2026-10-04

**In short:** In the RingCentral admin portal, open your number’s Call Handling & Forwarding, add your Vocenya number as a forwarding number and put it first.

Forwarding sends the calls to your RingCentral business number on to your Vocenya number. Your AI receptionist answers them. Callers keep dialing the number they already know.

RingCentral forwarding is set in the RingCentral admin portal, not with a dial code. You need admin access to your RingCentral account.

## Before you start

- Find your Vocenya number. It is on your **Overview** page in Vocenya.
- Add a card in **Billing** if you haven't yet. The forwarding steps in Vocenya appear once a card is on file. [Why](/help/getting-started/go-live-add-a-card).
- Have another phone nearby for the test at the end.

Replace [your 10-digit Vocenya number] with the number shown in Vocenya, digits only.

## Turn on forwarding

1. **Open call handling.** In the RingCentral app, go to Settings, then Phone, then Call handling, and click Edit.
2. **Forward all calls.** Turn on Forward all calls, choose Contact or phone number, enter your Vocenya number and save.
3. **Test it.** Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer.

## Turn off forwarding

Turn Forward all calls off in Settings, Phone, Call handling.

## If it doesn't work

If you can’t find the setting, ask your RingCentral admin, or RingCentral support, to forward the number to your Vocenya number. Then [check that forwarding works](/help/phone-forwarding/check-forwarding-works).

## Want your phone to ring first?

These steps send every call to Vocenya. If you would rather answer yourself and have Vocenya pick up only the calls you miss, read [ring first vs answer every call](/help/phone-forwarding/ring-first-or-answer-every-call).

Using a different phone company? See [the forwarding guide for every carrier](/help/phone-forwarding/forward-your-business-calls).

## Frequently asked questions

### Do I lose my RingCentral number if I forward it?

No. Your number stays with RingCentral. Forwarding only sends its calls on to Vocenya, and you can turn it off any time.

### Who pays for the forwarded calls?

Your phone company may charge for forwarded calls depending on your plan with them. Check with RingCentral if you are unsure.

## Related articles

- [How to forward your business calls to Vocenya](https://vocenya.com/help/phone-forwarding/forward-your-business-calls)
- [Check that forwarding works](https://vocenya.com/help/phone-forwarding/check-forwarding-works)
- [Ring first vs answer every call](https://vocenya.com/help/phone-forwarding/ring-first-or-answer-every-call)
- [Stop forwarding](https://vocenya.com/help/phone-forwarding/stop-forwarding)

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Source: https://vocenya.com/help/phone-forwarding/forward-calls-ringcentral
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