# How to forward calls on Spectrum to Vocenya

Help Center · Phone and forwarding · Updated 2026-10-04

**In short:** From your Spectrum phone, dial *72, then your 10-digit Vocenya number, and press call. Wait for the confirmation, then hang up. Dial *73 to stop forwarding.

Forwarding sends the calls to your Spectrum business number on to your Vocenya number. Your AI receptionist answers them. Callers keep dialing the number they already know.

On a Spectrum line you turn forwarding on by dialing a short code and your Vocenya number from a phone on that line.

## Before you start

- Find your Vocenya number. It is on your **Overview** page in Vocenya.
- Add a card in **Billing** if you haven't yet. The forwarding steps in Vocenya appear once a card is on file. [Why](/help/getting-started/go-live-add-a-card).
- Have another phone nearby for the test at the end.

Replace [your 10-digit Vocenya number] with the number shown in Vocenya, digits only.

## Turn on forwarding

1. **Turn on forwarding.** From your business phone, dial this code and press call. Wait for the confirmation tone or message, then hang up. On some business lines you press # after the number. Code: `*72[your 10-digit Vocenya number]`
2. **Test it.** Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer.

## Turn off forwarding

Dial *73 to stop forwarding.

## If it doesn't work

If the code is refused, call Spectrum business support and ask them to turn on call forwarding for your line. Then [check that forwarding works](/help/phone-forwarding/check-forwarding-works).

## Want your phone to ring first?

These steps send every call to Vocenya. If you would rather answer yourself and have Vocenya pick up only the calls you miss, read [ring first vs answer every call](/help/phone-forwarding/ring-first-or-answer-every-call).

Using a different phone company? See [the forwarding guide for every carrier](/help/phone-forwarding/forward-your-business-calls).

## Frequently asked questions

### Do I lose my Spectrum number if I forward it?

No. Your number stays with Spectrum. Forwarding only sends its calls on to Vocenya, and you can turn it off any time.

### Who pays for the forwarded calls?

Your phone company may charge for forwarded calls depending on your plan with them. Check with Spectrum if you are unsure.

## Related articles

- [How to forward your business calls to Vocenya](https://vocenya.com/help/phone-forwarding/forward-your-business-calls)
- [Check that forwarding works](https://vocenya.com/help/phone-forwarding/check-forwarding-works)
- [Ring first vs answer every call](https://vocenya.com/help/phone-forwarding/ring-first-or-answer-every-call)
- [Stop forwarding](https://vocenya.com/help/phone-forwarding/stop-forwarding)

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Source: https://vocenya.com/help/phone-forwarding/forward-calls-spectrum
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