# How to forward calls on Verizon Wireless to Vocenya

Help Center · Phone and forwarding · Updated 2026-10-04

**In short:** From your Verizon phone, dial *72, then your 10-digit Vocenya number, and press call. Wait for the confirmation, then hang up. Dial *73 to stop forwarding.

Forwarding sends the calls to your Verizon Wireless business number on to your Vocenya number. Your AI receptionist answers them. Callers keep dialing the number they already know.

On Verizon you turn forwarding on by dialing a short code and your Vocenya number from the phone that has your business number.

## Before you start

- Find your Vocenya number. It is on your **Overview** page in Vocenya.
- Add a card in **Billing** if you haven't yet. The forwarding steps in Vocenya appear once a card is on file. [Why](/help/getting-started/go-live-add-a-card).
- Have another phone nearby for the test at the end.

Replace [your 10-digit Vocenya number] with the number shown in Vocenya, digits only.

## Turn on forwarding

1. **Turn on forwarding.** From your business phone, dial this code and press call. Wait for the confirmation tone or message, then hang up. Your phone will not ring while forwarding is on. Code: `*72[your 10-digit Vocenya number]`
2. **Test it.** Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer.

## Turn off forwarding

Dial *73 to stop forwarding.

## If it doesn't work

If the code is refused, call Verizon business support and ask them to turn on call forwarding for your line. Then [check that forwarding works](/help/phone-forwarding/check-forwarding-works).

## Want your phone to ring first?

These steps send every call to Vocenya. If you would rather answer yourself and have Vocenya pick up only the calls you miss, read [ring first vs answer every call](/help/phone-forwarding/ring-first-or-answer-every-call).

Using a different phone company? See [the forwarding guide for every carrier](/help/phone-forwarding/forward-your-business-calls).

## Frequently asked questions

### Do I lose my Verizon Wireless number if I forward it?

No. Your number stays with Verizon Wireless. Forwarding only sends its calls on to Vocenya, and you can turn it off any time.

### Who pays for the forwarded calls?

Your phone company may charge for forwarded calls depending on your plan with them. Check with Verizon Wireless if you are unsure.

## Related articles

- [How to forward your business calls to Vocenya](https://vocenya.com/help/phone-forwarding/forward-your-business-calls)
- [Check that forwarding works](https://vocenya.com/help/phone-forwarding/check-forwarding-works)
- [Ring first vs answer every call](https://vocenya.com/help/phone-forwarding/ring-first-or-answer-every-call)
- [Stop forwarding](https://vocenya.com/help/phone-forwarding/stop-forwarding)

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Source: https://vocenya.com/help/phone-forwarding/forward-calls-verizon
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