# How to forward your business calls to Vocenya Help Center · Phone and forwarding · Updated 2026-10-04 **In short:** Keep your number and forward its calls to your Vocenya number. Most carriers use a short dial code; RingCentral and Google Voice use a setting. Codes for each carrier are below, ready to copy. You don't need to change your business number to use Vocenya. You forward it. Calls to your number go on to your Vocenya number, and your AI receptionist answers. Callers never notice a difference. ## How forwarding works 1. Your Vocenya number is on your **Overview** page in Vocenya. 2. You tell your phone company to send calls to it. On most lines that is one code you dial from your business phone. 3. You call your business number from another phone to check that Vocenya answers. The same steps are in Vocenya. On your **Overview** page, the **Keep your existing number** card shows them for the phone company you pick. That card appears once a card is on file in **Billing**. [Why a card is needed](/help/getting-started/go-live-add-a-card). ## Steps for your phone company Type your Vocenya number once and every code below fills in, ready to copy. Dial the code from the phone that has your business number. Replace [your 10-digit Vocenya number] with the number shown in Vocenya, digits only. ## AT&T 1. **Turn on forwarding.** From your business phone, dial this code and press call. Wait for the confirmation tone or message, then hang up. Code: `**21*1[your 10-digit Vocenya number]#` 2. **Test it.** Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer. **Turn it off:** Dial ##21# to stop forwarding. More detail: [AT&T guide](https://vocenya.com/help/phone-forwarding/forward-calls-att) ## Verizon Wireless 1. **Turn on forwarding.** From your business phone, dial this code and press call. Wait for the confirmation tone or message, then hang up. Your phone will not ring while forwarding is on. Code: `*72[your 10-digit Vocenya number]` 2. **Test it.** Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer. **Turn it off:** Dial *73 to stop forwarding. More detail: [Verizon Wireless guide](https://vocenya.com/help/phone-forwarding/forward-calls-verizon) ## T-Mobile 1. **Turn on forwarding.** From your business phone, dial this code and press call. Wait for the confirmation tone or message, then hang up. Code: `**21*1[your 10-digit Vocenya number]#` 2. **Test it.** Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer. **Turn it off:** Dial ##21# to stop forwarding. More detail: [T-Mobile guide](https://vocenya.com/help/phone-forwarding/forward-calls-t-mobile) ## Verizon Fios or Business landline 1. **Turn on forwarding.** From your business phone, dial this code and press call. Wait for the confirmation tone or message, then hang up. On some business lines you press # after the number. Code: `*72[your 10-digit Vocenya number]` 2. **Test it.** Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer. **Turn it off:** Dial *73 to stop forwarding. More detail: [Verizon Fios or Business landline guide](https://vocenya.com/help/phone-forwarding/forward-calls-verizon-fios-business) ## Comcast Business 1. **Turn on forwarding.** From your business phone, dial this code and press call. Wait for the confirmation tone or message, then hang up. On some business lines you press # after the number. Code: `*72[your 10-digit Vocenya number]` 2. **Test it.** Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer. **Turn it off:** Dial *73 to stop forwarding. More detail: [Comcast Business guide](https://vocenya.com/help/phone-forwarding/forward-calls-comcast-business) ## Spectrum 1. **Turn on forwarding.** From your business phone, dial this code and press call. Wait for the confirmation tone or message, then hang up. On some business lines you press # after the number. Code: `*72[your 10-digit Vocenya number]` 2. **Test it.** Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer. **Turn it off:** Dial *73 to stop forwarding. More detail: [Spectrum guide](https://vocenya.com/help/phone-forwarding/forward-calls-spectrum) ## RingCentral 1. **Open call handling.** In the RingCentral app, go to Settings, then Phone, then Call handling, and click Edit. 2. **Forward all calls.** Turn on Forward all calls, choose Contact or phone number, enter your Vocenya number and save. 3. **Test it.** Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer. **Turn it off:** Turn Forward all calls off in Settings, Phone, Call handling. More detail: [RingCentral guide](https://vocenya.com/help/phone-forwarding/forward-calls-ringcentral) ## Google Voice 1. **Google Voice cannot forward to Vocenya reliably.** Google Voice rings linked numbers at the same time as your phone, has no "ring me first" option, and does not support forwarding to automated answering such as your receptionist. 2. **Move your number to Vocenya instead.** Moving (porting) your Google Voice number to Vocenya keeps the number your customers know, and your receptionist answers it directly. More detail: [Google Voice guide](https://vocenya.com/help/phone-forwarding/forward-calls-google-voice) ## Any other phone company 1. **Turn on forwarding.** From your business phone, dial this code and press call. Wait for the confirmation tone or message, then hang up. This code works on most US lines; if it does not, ask your phone company to forward all calls. Code: `*72[your 10-digit Vocenya number]` 2. **Test it.** Tap "Test my forwarding", or call your business number from another phone. Your Vocenya receptionist should answer. **Turn it off:** Dial *73 to stop forwarding. ## Don't see your phone company? Try the steps under **Any other phone company** above: that code works on most US lines. If it doesn't work on yours, call your phone company and ask them to forward all calls to your Vocenya number. Then [check that forwarding works](/help/phone-forwarding/check-forwarding-works). ## Forward every call, or only the ones you miss? These steps send every call to Vocenya. If you want your phone to ring first, read [ring first vs answer every call](/help/phone-forwarding/ring-first-or-answer-every-call). Want a business line with no old carrier at all? See the [GH Phone business phone system](/business-phone-system). ## Frequently asked questions ### Do I keep my business number? Yes. Your number stays with your phone company. Forwarding only sends its calls on to your Vocenya number. ### Can I turn forwarding off? Yes, any time. Each carrier has its own undo code or setting. See the Stop forwarding article. ### Where is my Vocenya number? On your Overview page in Vocenya, in the Your numbers card. ## Related articles - [Check that forwarding works](https://vocenya.com/help/phone-forwarding/check-forwarding-works) - [Ring first vs answer every call](https://vocenya.com/help/phone-forwarding/ring-first-or-answer-every-call) - [Stop forwarding](https://vocenya.com/help/phone-forwarding/stop-forwarding) - [Go live: add a card](https://vocenya.com/help/getting-started/go-live-add-a-card) --- Source: https://vocenya.com/help/phone-forwarding/forward-your-business-calls Vocenya, powered by GH Business Solutions. 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