# Stop forwarding

Help Center · Phone and forwarding · Updated 2026-10-04

**In short:** Dial your carrier’s undo code from your business phone, or remove the forward in RingCentral or Google Voice. Calls then ring your business phone again. Turn forwarding off before you cancel Vocenya.

Turning off forwarding sends calls back to your business phone. Your Vocenya account and number stay as they are.

## Turn it off for your phone company

Dial the code from the phone that has your business number, or change the setting where shown.


## AT&T

Dial ##21# to stop forwarding.

## Verizon Wireless

Dial *73 to stop forwarding.

## T-Mobile

Dial ##21# to stop forwarding.

## Verizon Fios or Business landline

Dial *73 to stop forwarding.

## Comcast Business

Dial *73 to stop forwarding.

## Spectrum

Dial *73 to stop forwarding.

## RingCentral

Turn Forward all calls off in Settings, Phone, Call handling.

## Any other phone company

Dial *73 to stop forwarding.

## Check it

Call your business number from another phone. Your own phone should ring, not your receptionist.

## Cancelling Vocenya?

Turn forwarding off first. When your plan ends, your receptionist stops answering. If forwarding is still on, your callers would reach a number nobody answers. See [update your card, see invoices or cancel](/help/account-and-billing/update-card-invoices-cancel).

## Pausing for a day off?

You don't need to stop forwarding to take a call yourself. In the Vocenya app, you can pause the AI and choose a number that rings while it is paused.

## Frequently asked questions

### Does turning off forwarding cancel my plan?

No. Your plan, your Vocenya number and your receptionist stay as they are. Calls to your business number simply stop reaching Vocenya.

## Related articles

- [How to forward your business calls to Vocenya](https://vocenya.com/help/phone-forwarding/forward-your-business-calls)
- [Update your card, see invoices or cancel](https://vocenya.com/help/account-and-billing/update-card-invoices-cancel)
- [Check that forwarding works](https://vocenya.com/help/phone-forwarding/check-forwarding-works)

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Source: https://vocenya.com/help/phone-forwarding/stop-forwarding
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