# A HIPAA AI receptionist for healthcare practices Vocenya’s HIPAA AI receptionist is our AI receptionist with HIPAA mode turned on. HIPAA mode is a $150 per month add-on for healthcare practices. It includes a signed Business Associate Agreement, patient-safe texting, and call recordings kept in GH-controlled systems, so your practice can answer every patient call with the right safeguards. - **Signed BAA:** HIPAA mode includes a signed Business Associate Agreement between your practice and Vocenya. - **Patient-safe texting:** HIPAA mode includes patient-safe texting for the call summaries and messages your practice receives. - **Recordings in GH-controlled systems:** With HIPAA mode, call recordings are kept in systems controlled by GH Business Solutions. ## What is a HIPAA AI receptionist? A HIPAA AI receptionist is an AI phone assistant set up for healthcare practices that handle protected health information. It answers patient calls, books appointments and captures details, with safeguards in place for how that information is shared and stored. With Vocenya, you get it by adding HIPAA mode to your AI receptionist. HIPAA mode includes: - A signed Business Associate Agreement (BAA). - Patient-safe texting. - Call recordings kept in GH-controlled systems. HIPAA mode is $150 per month on top of your plan. Your practice remains responsible for its own HIPAA program; HIPAA mode is how Vocenya does its part as your business associate. ## Which practices can use HIPAA mode? HIPAA mode is for human healthcare practices, including: - [Dentists](/industries/dentists), [orthodontists](/industries/orthodontists) and [oral surgeons](/industries/oral-surgeons). - [Primary care practices](/industries/primary-care-practices), [pediatricians](/industries/pediatricians) and specialty practices. - [Chiropractors](/industries/chiropractors) and [physical therapists](/industries/physical-therapists). - [Therapists and counselors](/industries/therapists-and-counselors) and [behavioral health clinics](/industries/behavioral-health-clinics). - [Dermatologists](/industries/dermatologists), [optometrists](/industries/optometrists) and [podiatrists](/industries/podiatrists). Veterinary practices are not covered by HIPAA, so they use the standard AI receptionist without HIPAA mode. If you are unsure whether your practice needs HIPAA mode, a simple test helps: if callers will share information about their health, treatment or appointments with a human healthcare provider, turn it on before the receptionist answers patient calls. Med spas, home health agencies and similar businesses should check with their own compliance advisor. ## What does the AI receptionist do for a medical practice? It handles the calls that tie up your front desk: - New patient calls and appointment requests. - Rescheduling and cancellations. - Questions about hours, location, parking and what to bring. - Questions about which insurance plans you accept, from your own notes. It books into Google Calendar or Microsoft 365, and it can warm transfer calls to your front desk or on-call line. It identifies as a virtual assistant and does not give medical advice. For clinical questions or urgent symptoms, it follows your rules, such as directing the caller to 911 or transferring to a clinician. ## Is Vocenya HIPAA certified? There is no official HIPAA certification for any company or product. HIPAA sets rules, and covered entities and their business associates are responsible for meeting them. What Vocenya offers is HIPAA mode: a signed BAA, patient-safe texting and recordings kept in GH-controlled systems. Be cautious of any vendor that calls itself “HIPAA certified,” since that label is not issued by the government. If your practice needs a BAA before using an AI receptionist, turn on HIPAA mode before the receptionist answers patient calls. Ask any vendor that will handle patient calls for a signed BAA and a clear explanation of where recordings are kept. ## What does a HIPAA AI receptionist cost? HIPAA mode is $150 per month, added to any Vocenya plan: - **Value, $49/mo:** 250 AI minutes. - **Starter, $99/mo:** 300 minutes and a local number. - **Growth, $249/mo:** 1,000 minutes, calendar booking, warm transfers and recordings. - **Pro, $499/mo:** 2,500 minutes and multiple locations. If your phones are busy, Growth and Pro add calendar booking and warm transfers to your front desk. Every plan has a 14-day free trial with no contract. HIPAA mode is only for human healthcare. Veterinary practices and non-healthcare businesses use the standard plans without it and pay nothing extra. ## Frequently asked questions ### Does Vocenya sign a BAA? Yes. HIPAA mode includes a signed Business Associate Agreement between your practice and Vocenya. HIPAA mode is a $150 per month add-on for healthcare practices, and it also includes patient-safe texting and call recordings kept in GH-controlled systems. Turn it on before the receptionist answers patient calls. ### Is Vocenya HIPAA certified? No company can be HIPAA certified, because the government does not issue a HIPAA certification. Vocenya offers HIPAA mode, which includes a signed BAA, patient-safe texting and recordings in GH-controlled systems. Your practice remains responsible for its own HIPAA policies and training. ### Can the AI receptionist give medical advice? No. The receptionist handles scheduling, directions, hours and general practice questions from your notes. It does not give medical advice. For clinical questions or urgent symptoms, it follows the rules you set, such as telling the caller to call 911 or transferring them to your on-call clinician. ### Do veterinary clinics need HIPAA mode? No. HIPAA covers human health information, so veterinary practices are not covered by it. Vet clinics can use Vocenya’s standard AI receptionist to answer calls, book appointments and send summaries without adding HIPAA mode. Pet owners still get fast answers about hours, appointments and after-hours emergencies. ### What does HIPAA mode cost? HIPAA mode is $150 per month, added to any Vocenya plan. Plans start at $49 a month, and Growth at $249 adds calendar booking, warm transfers and recordings. Every plan has a 14-day free trial, no contract, and you can cancel any time. ### Can the AI receptionist answer in Spanish for patients? Yes. It speaks English, Spanish, Russian and Ukrainian today, which helps practices in New Jersey and New York City that serve patients in more than one language. The same HIPAA mode safeguards apply whichever language the patient uses. More languages are coming. --- Source: https://vocenya.com/hipaa-ai-receptionist Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing