# Vocenya: AI agents that do the work, real people when it matters

Vocenya’s AI receptionist and AI agents answer calls and chats and follow up 24/7, with skilled people when it matters. Hear it: (732) 633-0055.

On the home page, tell Vocenya what you need done and it shows a plan: AI agents only, a skilled person only, or both, and why.

## AI agents

- **AI receptionist**: Answers every call 24/7 in your business name. Details: https://vocenya.com/ai-receptionist
- **Chat and text agent**: Answers visitors on your website. Texting is coming soon. Details: https://vocenya.com/ai-agents/chat-and-sms
- **Follow-up agent**: Follows up so customers do not slip through the cracks. Details: https://vocenya.com/ai-agents/follow-up
- **Support email agent**: Answers the customer emails sent to your business address. Details: https://vocenya.com/ai-agents/support-email
- **Collections** (coming soon): Polite reminders about unpaid invoices, with anything sensitive passed to you.
- **Bookkeeping help** (coming soon): Help keeping receipts and invoices in order for you or your bookkeeper.
- **Review requests** (coming soon): Asks customers for a review after the job is done.
- **Intake** (coming soon): Collects new-client forms and documents before the first appointment.
- **Quote follow-ups** (coming soon): Friendly follow-ups after you send a quote.

## Vocenya Talent: skilled people for your business

- Vocenya Talent matches a business with skilled people, mostly in the Philippines, hired and supported by GH Business Solutions.
- Roles: customer support, receptionist and phones, sales, lead follow-up and appointment setting, admin and virtual assistant, bookkeeping, accounting or cpa, medical billing, coding and medical admin, nurse (non-hands-on, us-licensed available), online store customer support, shopify store assistant, amazon store assistant, product listings and catalog, data entry and research, it and technical support, social media and marketing, design and video, real estate and property assistant, legal assistant, and other common back-office and customer roles.
- A person can be shared (part of their week) or dedicated (only your business), and remote or in GH Business Solutions' office in Sibulan, Dumaguete, Philippines. In-office costs more.
- Supervision comes in three levels: you manage them, a GH team lead manages with you, or GH manages them fully.
- Free replacement any time if the person is not the right fit.
- Owners choose AI agents only, a person only, or both: the AI does the repeat work and hands the rest to the person with the context.
- Pricing: monthly or hourly, quoted for the job.
- To hire, the owner describes the job on the hire page and the GH team matches them with someone.

## Every channel, one receptionist

- **Phone calls**: Answers every call in your business name, 24/7, books the work and sends you the summary. Details: https://vocenya.com/ai-receptionist
- **Website chat**: One line on your site. Visitors get the same answers as callers, and the lead lands next to your calls. Details: https://vocenya.com/live-chat
- **WhatsApp**: Customers message the number they already know. It answers day and night and hands over to a person on request. Details: https://vocenya.com/whatsapp
- **Texting** (coming soon): Two-way texting from the same inbox, a text back after a missed call, and booking confirmations by text.
- **Email**: Forward your business email and the assistant replies from what it knows, or saves each reply for you to approve.
- **Shopify**: Answers from your live catalog, sends checkout links and tells customers where their order is. Details: https://vocenya.com/shopify-ai-receptionist
- **Outbound calls**: Calls new web leads back within moments, with consent and Do Not Call checks built in. Details: https://vocenya.com/outbound-ai-calling

Vocenya picks up every call in the caller’s language, books the job, and hands the hard ones to a real person on our team. Backed by the trained phone teams at GH Business Solutions. Answers day, night, weekends and holidays.

## What happens when someone calls

1. **It picks up on the first ring:** in your business’s name, in the caller’s language. It answers questions from your website and your notes, and asks what they need.
2. **It books the work:** takes the address and details, offers real times from your calendar, and confirms them back to the caller.
3. **You get the summary:** an app notification and email the second the call ends. Anything it should not handle alone goes to a trained GH agent or straight to you.

## When a call needs a person, it gets one

An upset customer, a tricky question, a big job: Vocenya passes the call to a trained agent at GH Business Solutions, or to your own phone, and tells them what was already said. Details: https://vocenya.com/live-agents

## It answers your website, too

Add one line to your site and visitors get the same receptionist in a chat window. It answers from what your business actually does, captures the lead, and brings in a person when they ask for one. Details: https://vocenya.com/live-chat

## Answer every call in your own voice

Read a short script in your browser for a minute or two, or upload a recording, and Vocenya makes an AI copy of your voice in minutes. Hear it greet a caller before you switch it on. Your receptionist sounds like you and your brand, and callers still hear the AI disclosure you set up. You confirm the voice is your own or that you have the speaker’s written permission, the raw recordings are deleted once the voice is created, and you can record again, go back to a stock voice or delete it any time. Included on plans with Studio voices, an add-on on Value. Details: https://vocenya.com/how-it-works

## Key facts

- Plans: Value $49/mo, Starter $99/mo, Growth $249/mo, Pro $499/mo. 14-day free trial, no contract.
- Languages: Studio voices answer in 89 languages, detected automatically from what the caller says; the Value plan and HIPAA mode answer in English and Spanish. Every language by name: https://vocenya.com/languages.
- Books into Google Calendar, Microsoft 365, Acuity Scheduling, Jobber and Housecall Pro, and sends new callers to ServiceTitan’s Bookings queue for the team to schedule.
- Your own voice: an owner reads a short script in the browser (about 1 to 2 minutes) or uploads a recording, and the receptionist answers in an AI copy of their voice. Included on plans with Studio voices, an add-on on Value, not available in HIPAA mode. Callers still hear the AI disclosure the business chose.
- GH Live human agents have no fixed public price: each business gets its own per-call rate, based on its industry, the hours it needs and its call volume, and pays only for calls an agent answers. Request a quote at https://vocenya.com/custom-solutions; existing clients ask from Billing in their account.
- HIPAA mode with a signed BAA for healthcare practices ($150/mo add-on).
- Custom solutions (integrations with your own CRM/EHR/booking systems, multi-location routing, outbound campaigns, HIPAA-ready or standalone deployments) are quoted per project: a one-time build fee plus a monthly fee. Request a quote at https://vocenya.com/custom-solutions.
- The AI identifies as a virtual assistant (upfront or when asked, the business chooses) and never claims to be human.
- Texting (SMS) is coming soon, not available yet: two-way texting with customers in the inbox, a text back after a missed call, and booking confirmations and reminders by text. Until it launches, the receptionist answers calls and website chat, and owners are alerted by app notification and email.
- Try it: call (732) 633-0055, Vocenya’s demo line, and its AI receptionist answers. Ask it anything, or ask it to answer as your kind of business. Or enter a website at https://vocenya.com and the receptionist calls your phone.

## Products and solutions

- [About Vocenya](https://vocenya.com/about): AI agents powered by GH Business Solutions
- [After-hours answering](https://vocenya.com/after-hours-answering-service): Nights, weekends and holidays, answered
- [AI agents for small business](https://vocenya.com/ai-agents-for-small-business): AI agents for calls, chat and follow-up, with people on backup
- [AI answering service](https://vocenya.com/ai-answering-service): A smarter alternative to a traditional answering service
- [AI customer service](https://vocenya.com/ai-customer-service): Phone, website chat and WhatsApp answered from one knowledge base
- [AI receptionist](https://vocenya.com/ai-receptionist): Answers every call 24/7 and books the job
- [AI appointment booking](https://vocenya.com/appointment-booking): Books callers into your calendar during the call
- [Appointment reminders](https://vocenya.com/appointment-reminders): AI calls that confirm and take reschedules
- [Bilingual receptionist](https://vocenya.com/bilingual-receptionist): Spanish, Russian, Ukrainian and more
- [Business phone (GH Phone)](https://vocenya.com/business-phone-system): Numbers, routing and a softphone for your team
- [Conversational IVR](https://vocenya.com/conversational-ivr): Callers say what they need instead of pressing buttons
- [Custom solutions](https://vocenya.com/custom-solutions): AI phone agents built around your systems, quoted per project
- [HIPAA AI receptionist](https://vocenya.com/hipaa-ai-receptionist): HIPAA mode with a signed BAA for healthcare
- [How it works](https://vocenya.com/how-it-works): From your website to live calls in minutes
- [Integrations](https://vocenya.com/integrations): Calendars, CRMs, field service software, API and MCP
- [AI lead qualification](https://vocenya.com/lead-qualification): Asks your questions, flags urgency, sends leads to your CRM
- [Live agents (GH Live)](https://vocenya.com/live-agents): Trained people take over when a call needs one
- [Website live chat](https://vocenya.com/live-chat): AI chat on your site with a human handoff
- [Outbound AI calling](https://vocenya.com/outbound-ai-calling): Call new leads within moments, with compliance built in
- [Outbound lead qualification](https://vocenya.com/outbound-lead-qualification): Consent-based AI follow-up calls to new and past leads
- [Shopify AI receptionist](https://vocenya.com/shopify-ai-receptionist): Live product answers, checkout links and order status for Shopify stores
- [Virtual receptionist](https://vocenya.com/virtual-receptionist): AI plus trained people, without hiring a front desk
- [WhatsApp](https://vocenya.com/whatsapp): AI answers your WhatsApp Business number
- [Why Vocenya](https://vocenya.com/why-vocenya): How to judge an AI receptionist, and our standards

## Compare AI tools

Vocenya publishes a directory of AI receptionists, AI texting agents, AI web chat and answering services, with each vendor’s published facts sourced and dated, and our own product listed with the same fields: https://vocenya.com/ai-tools (Markdown: https://vocenya.com/ai-tools.md)

## Plans

- **Value: $49/month.** For solo operators who just need every call answered.
- **Starter: $99/month.** For owner-operators who miss calls on the job.
- **Growth: $249/month.** For busy teams that book work over the phone.
- **Pro: $499/month.** For multi-location businesses and outbound teams.

## Frequently asked questions

### Is Vocenya only for phone calls?

No. It answers phone calls, website chat and WhatsApp, and can call new leads back within moments. Texting is coming soon. Every channel answers from the same knowledge of your business, and chats land in one shared inbox where your team or a GH agent can take over.

### Do I have to change my phone number?

No. Forward your current number to Vocenya and you are live in minutes. You can also get a new local number during signup, or move your number to Vocenya so it becomes your phone line with no forwarding. A move usually takes 1 to 2 weeks in the US, because your current carrier must release the number, and your calls keep forwarding until it is done.

### Will callers know it is AI?

You choose. Vocenya can introduce itself as a virtual assistant, or only say so if a caller asks. Either way it never pretends to be a person, and it offers a real one whenever the caller wants or the call needs it.

### Can the receptionist speak in my own voice?

Yes. Read a short script in your browser for a minute or two, or upload a recording, and you get an AI copy of your voice in minutes. You hear it greet a caller before it answers real calls, and you can record again, go back to a stock voice or delete it any time. It is included on plans with Studio voices and is an add-on on Value. It is not available in HIPAA mode.

### Who are the people behind it?

You, when you want the call. GH Live agents at GH Business Solutions, trained on your scripts and rules, who see what the AI already heard so callers never repeat themselves. Or a skilled person matched to your business through Vocenya Talent.

### What is Vocenya Talent?

Skilled people, mostly in the Philippines, matched to your business by GH Business Solutions: customer support, sales, bookkeepers and CPAs, admin help, nurses and more. Shared or dedicated, remote or in our office in Sibulan, Dumaguete. You choose who supervises them, and you can swap the person any time for free. It is priced monthly or hourly, quoted for your job.

### What happens after the free trial?

Your plan starts after 14 days unless you cancel. There is no contract and you can cancel from your account at any time.

### Can it work for a healthcare practice?

Yes. HIPAA mode adds a signed BAA, patient-safe alerts and recordings kept in GH-controlled systems.

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Source: https://vocenya.com
Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing