# The AI receptionist for apartment communities that keeps tours booked and residents heard An AI receptionist for apartment communities answers your leasing office line 24/7. It tells prospects about floor plans, pricing ranges, amenities and pet policies from your website, books tours on your calendar, and handles resident calls after the office closes by routing maintenance emergencies to your on-call team. ## Why apartment communities miss calls - **Prospects call after the office closes:** Renters shop in the evening and on Sundays, when your leasing office is closed. A voicemail greeting sends them to the next community on their list, and many of them never call back. - **Leasing agents stuck on the phone:** Your team is walking a prospect through a model unit while the phone rings with a resident asking about the package room. Either the tour or the caller ends up getting short attention. - **Residents calling the leasing line for maintenance:** Residents who cannot find the maintenance number call the main office. After hours, a leaking water heater and a request for a new fob end up in the same voicemail box. ## Calls Vocenya answers for apartment communities - Floor plan and pricing inquiries - Tour scheduling - Pet policy and amenity questions - Resident maintenance requests - Move-in and move-out logistics - Parking, fob and package room questions ## How does an AI receptionist help apartment communities lease more units? It answers every prospect call, including evenings and Sundays when your office is closed. The AI explains floor plans, amenities, parking and pet rules from your website, asks about move-in date, budget and household size, and books a tour on your leasing calendar. Your team starts each morning with booked tours and texted summaries rather than a stack of voicemails to return, and fewer prospects drift to the next building on their search. ## Can it tell prospects from residents? Yes. The AI asks early whether the caller is a current resident or interested in leasing and follows a different path for each. Prospects get leasing information and tour times. Residents get help with common questions, like package room hours, guest parking or how to reserve the freight elevator, and maintenance requests are captured with building and unit number. Emergencies after hours go straight to your on-call maintenance phone, with the summary attached. ## What happens with after-hours resident maintenance calls? The AI asks what is wrong, whether it is happening right now and whether anyone is at risk. Floods, no heat, electrical sparks and lockouts can be warm transferred to your on-call technician right away, who sees the AI’s summary before saying hello. A slow drain or a broken closet door is logged for the maintenance team in the morning. Residents feel heard, and your technician is not woken up for routine work that can wait a few hours. ## Can it handle more than one community? Yes. On the Pro plan you can run multiple numbers and locations, each with its own floor plans, amenities, office hours and on-call contacts. A caller to one property never hears about another unless you want cross-referrals, like pointing someone to a sister community with a two-bedroom available sooner. Each community manager gets only their own summaries, so nobody has to sort through calls for buildings they do not run. ## Frequently asked questions ### Can the AI quote exact rents? It shares whatever you put in its notes. Many communities give price ranges by floor plan and let the leasing team confirm the exact rent for a specific unit and move date, since pricing changes often. You can update the notes any time, and the AI uses the new figures on the very next call. ### Can it book self-guided tours? It can book the tour time on your Google Calendar or Microsoft 365 calendar and share your self-guided tour instructions from its notes. Identity checks and access codes stay with whatever tour system you already use, so your security process does not change and the prospect still gets an answer on the first call. ### Does it speak Spanish? Yes. The AI speaks English, Spanish, Russian and Ukrainian today and switches languages when the caller does. That helps communities where many prospects and residents prefer to talk in Spanish or Russian. Summaries arrive in English for your team, with move-in dates, pets and tour times clearly listed. ### Can we keep our current leasing number? Yes. Forward your existing number to Vocenya and every listing, sign and ad keeps working without reprinting anything. If you want separate numbers for different ad campaigns, GH Phone offers additional local numbers with texting and call routing at $25 per user per month. ### How much does an apartment leasing answering service cost? Growth at $249 a month includes 1,000 AI minutes, tour booking, warm transfers and recordings, which suits most single communities. Pro at $499 adds speed-to-lead and multiple locations for portfolios. Every plan has a 14-day free trial and no contract, so you can test it through a full leasing cycle. --- Source: https://vocenya.com/industries/apartment-communities Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing