# An AI receptionist for audiologists that speaks clearly and patiently An AI receptionist for audiologists answers every call to your practice in a clear, unhurried voice. It books hearing evaluations and hearing aid fittings, schedules clean-and-check visits, and answers questions about hours, batteries and the insurance plans listed on your site. Sudden hearing loss and clinical questions go to your audiologists, and it never gives medical advice. ## Why audiologists miss calls - **Phone calls are harder for your patients:** Many of your callers have hearing loss, and phone conversations are already difficult. Rushed voicemail greetings and busy front desk staff speaking quickly make it harder for them to book the help they called for. - **Repair and battery calls pile up:** A hearing aid stops working or a patient runs low on batteries or domes. These calls are frequent and quick, but they keep your front desk from the patient being fitted in the next room. - **Adult children call on behalf of parents:** Family members often call to set up a first hearing test for a parent. They are usually calling from work on a break, and if nobody answers, the appointment can get put off for months. ## Calls Vocenya answers for audiologists - Hearing evaluation scheduling - Hearing aid fittings and follow-ups - Repairs, clean-and-checks and battery pickup - Family members booking for a parent - Insurance and hearing aid coverage questions - Tinnitus consultation inquiries ## How does an AI receptionist help audiologists serve patients with hearing loss? The AI speaks at a steady pace, repeats information when asked and never sounds rushed, even when your front desk is busy. You can choose a clear voice and adjust how it greets callers. It confirms each detail back to the caller before booking. For patients who struggle with phone calls, a patient and consistent voice makes it easier to book a hearing test or a repair visit on the first try. Family members calling on a parent’s behalf get the same calm experience. ## Can an audiology answering service handle hearing aid repairs? Yes. The AI takes the patient’s first name, the problem with the device and when they can come in, then books a repair or clean-and-check visit or sends the request to your team. For battery and supply pickups, it shares your hours and pickup process from your website. Your front desk gets organized requests instead of a string of voicemails. Patients know their request was received and when to expect a call back, which matters when they depend on their hearing aids every day. ## What happens when a caller reports sudden hearing loss? Sudden hearing loss is time sensitive, so you decide the routing. The AI can transfer the call to your office, notify your audiologist right away or tell the caller to seek urgent medical care, based on your rules. If a caller describes emergency symptoms such as stroke signs, the AI tells them to call 911. It does not diagnose or give medical advice. Your audiologist gets a summary of every call like this, with the patient’s first name and when the change started, so they can follow up quickly. ## Can family members book for a parent? Yes. Many first hearing tests are booked by an adult child. The AI captures who is calling, the patient’s first name and the reason, answers questions about what the visit involves from your website and books the appointment. Audiology practices can add HIPAA mode with a signed BAA for $150 a month for patient-safe texting and recordings kept in GH-controlled systems. The AI never gives medical advice to the family either. ## Frequently asked questions ### Can the AI slow down or repeat itself? Yes. Callers can ask it to repeat something, and it will. It speaks clearly and confirms times, dates and names back to the caller. You can hear exactly how it sounds by testing it at vocenya.com, where it calls your phone. ### Will it recommend hearing aids? No. The AI never gives medical advice or recommends a device. It can share general information about the brands and services on your website and book a hearing evaluation, where your audiologist makes recommendations. It will not steer a patient toward a product. ### Can it text patients who struggle with calls? Yes. The AI can text a booking confirmation or a link to your forms after a call. With HIPAA mode with a signed BAA, texting is patient-safe. Your team can also text patients from GH Phone, which includes business texting. ### Does it speak Russian? Yes. The AI speaks English, Spanish, Russian and Ukrainian today. Patients and their families can book, ask about batteries or request a repair in any of those languages, and your team gets the summary in English, ready to act on. ### What plan should an audiology practice choose? Starter at $99 a month adds lifelike Studio voices, which many practices prefer for clarity. Growth at $249 adds calendar booking, warm transfers and recordings. Every plan includes a 14-day free trial, has no contract and can be cancelled any time. --- Source: https://vocenya.com/industries/audiologists Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing