# The AI receptionist for auto body shops that catches every accident call An AI receptionist for auto body shops answers your phone 24/7, including right after an accident when drivers are shaken and searching for help. It captures the vehicle, the damage, whether it is drivable and the insurance claim details, books an estimate appointment and texts your estimator a summary before the car arrives. ## Why auto body shops miss calls - **Accidents do not happen during business hours:** A fender bender on a Saturday night leaves a driver searching for a body shop. If your phone goes to voicemail, the insurer’s preferred shop or a tow driver’s referral gets the job instead. - **Estimators are always busy:** Your estimator is writing a supplement, walking an adjuster through a car or talking to a customer at pickup. New calls about damage estimates keep landing in voicemail during the busiest hours. - **Callers are stressed and confused:** People after an accident do not know whether they need a claim number first, whether they can choose their shop or whether the car can be driven. They need calm, clear answers right away. ## Calls Vocenya answers for auto body shops - Accident damage estimates - Insurance claim questions - Is my car drivable? - Tow-in and drop-off arrangements - Repair status updates - Rental car coordination questions ## How does an AI receptionist help auto body shops win more repairs? It answers the moment a driver calls after an accident, often before they have decided where to take the car. The AI responds calmly, confirms nobody is hurt, asks whether the car is drivable and books an estimate. It captures the claim number, the insurance company and a description of the damage, so your estimator is ready when the customer arrives. Getting that first call answered is often what decides which shop gets the car. ## Can it answer insurance questions? It answers general questions from your notes, like whether the customer can choose their own shop, whether you work with their insurer and how the estimate and supplement process works. It does not give legal advice or promise what an insurer will pay. Detailed claim questions are captured and texted to your estimator, who can call the customer back with specifics after reviewing the file. That keeps the conversation accurate and leaves the adjuster relationship in your hands. ## What happens if the car is not drivable? The AI asks where the car is and whether it is in a safe spot, then shares your towing partner’s number from your notes or captures the location so your team can arrange a tow in the morning. Every detail, including the cross streets and whether keys are with the car, goes in the summary. If the caller is still at the scene of a crash, the AI tells them to call 911 first if anyone is hurt or in danger. ## Can it handle status calls during a repair? The AI captures the customer’s name, vehicle and question and texts your front office, so status updates happen in batches rather than interrupting the painter or the estimator all day. You can add standard timelines to its notes, like how long parts typically take to arrive or when you usually call with updates, which sets expectations and cuts down on repeat calls. When a supplement or a parts delay changes the timeline, update the note and every caller hears the new estimate. ## Frequently asked questions ### Can customers send photos of the damage? The AI receptionist answers phone calls. If you offer photo estimates, it can explain how to submit them from your notes, such as through your website. With GH Phone texting, customers can also send photos of the damage straight to your business number for your estimator to review. ### Will it steer customers away from their insurer’s shop? It shares only what you put in its notes. Many shops include a plain statement that customers generally may choose where their car is repaired, and leave detailed conversations to the estimator. It never pressures callers, criticizes an insurer or gives legal advice, and it passes detailed questions to your estimator. ### Can it book estimates on a calendar? Yes. It books estimate appointments into Google Calendar or Microsoft 365 and Outlook, offering only the times your estimators are free. You can keep separate slots for drive-in estimates, adjuster visits and drop-offs for towed vehicles, so your estimators are never double-booked. ### Does it speak Spanish, Russian or Ukrainian? Yes. The AI speaks all four languages today and switches automatically when the caller does. After an accident, being able to explain what happened in their own language helps callers stay calm. Your estimator still gets the summary in English. ### How much does a collision shop answering service cost? Plans start at $49 a month. Growth at $249 includes 1,000 minutes, calendar booking, warm transfers and recordings. Pro at $499 adds speed-to-lead and multiple locations for collision groups. Every plan has a 14-day free trial and no contract, and you can cancel any time. --- Source: https://vocenya.com/industries/auto-body-shops Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing