# The AI receptionist for auto glass shops that books windshields around the clock An AI receptionist for auto glass shops answers your phone 24/7. It asks whether the damage is a chip or a crack and how big it is, captures the vehicle, VIN and features like rain sensors or lane cameras, collects insurance details and books an in-shop or mobile appointment. Your installers get a complete summary by text. ## Why auto glass shops miss calls - **Techs are on mobile jobs all day:** Your installers are out in customers’ driveways and parking lots. The office phone rings with new jobs, and nobody is there to answer, so callers try the national chains instead. - **Ordering the wrong glass is expensive:** Windshields vary by trim, sensors, heating elements and camera brackets. Missing one detail on the phone can mean the wrong part arrives, the install gets pushed and the customer’s whole day falls apart. - **Insurance questions slow everything:** Callers want to know if their insurance covers it, whether they need a claim number and what they will pay. Collecting that information takes time your front desk rarely has. ## Calls Vocenya answers for auto glass shops - Windshield chip repair - Cracked windshield replacement - Side and rear window replacement - Insurance claim questions - Mobile installation requests - Camera recalibration questions ## How does an AI receptionist help auto glass shops? It answers every call while your installers are out on jobs. The AI asks whether the damage is a chip or a crack, how big it is and where it sits, then captures the vehicle, VIN if available, and features like rain sensors, heated glass or lane-assist cameras. It collects insurance details and books the appointment. Your team gets everything needed to order the right glass on the first try. ## Can it tell a chip repair from a replacement? It follows the rules you give it. For example, you might say chips smaller than a coin and outside the driver’s line of sight are usually repairable, and long cracks usually need replacement. The AI explains that guidance to callers, captures the details and lets your technician make the final call. It never promises a repair will work, which avoids disappointment when a chip turns out to be too deep. ## What about windshields with cameras and sensors? The AI asks whether the vehicle has a camera near the rearview mirror, rain sensors or heated glass, since those affect which part you order and whether calibration is needed. If you offer calibration, it explains that from your notes and adds it to the booking. If you send calibration elsewhere, it tells the caller what to expect so there are no surprises on install day. Every detail goes into the summary your installer reads before ordering. ## Can it book mobile installations? Yes. It captures the service address, whether the car will be in a garage or driveway, and a phone number for the day of service. It can share your weather rules from its notes, such as rescheduling mobile installs in heavy rain. Appointments go into your Google Calendar or Microsoft 365 calendar so your routes stay organized and installers are not crisscrossing the county between jobs. Each booking carries the caller’s callback number for the day of service. ## Frequently asked questions ### Can it file insurance claims for customers? No. It captures the insurance company, policy holder and any claim number the caller has, and explains your process from your notes. Your office then handles the claim with the insurer or helps the customer start one, so the caller knows exactly what happens next. ### Can it collect the VIN? Yes. It can ask the caller to read the VIN from the dashboard or registration, and reads it back to confirm. If they do not have it handy, it captures the year, make, model and trim so your team can follow up. ### Does it speak Spanish? Yes. The AI speaks English, Spanish, Russian and Ukrainian today and switches automatically. Your team gets the summary in English, including the vehicle, camera and sensor features, damage and insurance details they need to order the right glass the first time. ### Can it handle broken side windows after a break-in? Yes. It treats those as urgent, since the car cannot be secured. It captures the location and vehicle, shares any temporary advice from your notes, and can warm transfer the caller or text your office for the earliest slot, since nobody wants to leave an open window overnight. ### How much does an auto glass answering service cost? Plans start at $49 a month. Growth at $249 adds calendar booking, warm transfers and recordings. Pro at $499 adds speed-to-lead and multiple locations for glass companies with several shops or mobile fleets. Every plan has a 14-day free trial and no contract. --- Source: https://vocenya.com/industries/auto-glass Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing