# The AI receptionist for auto repair shops that books cars while you turn wrenches An AI receptionist for auto repair shops answers your phone 24/7 while your techs are under a lift. It captures the year, make, model and mileage, asks what the car is doing, books service appointments on your calendar, answers questions about hours and loaners from your notes, and texts your service writer a clean summary. ## Why auto repair shops miss calls - **The phone rings while your hands are greasy:** You and your techs are elbow-deep in an engine bay, and the service writer is at the counter with a customer. The phone keeps ringing, and every unanswered call is a brake job going to the shop down the street. - **Vague descriptions waste the callback:** A voicemail that says “my car’s making a noise” gives you nothing. You call back, play phone tag, and still have to ask the year, the make, when the noise happens and whether the check engine light is on. - **Status calls eat the service writer’s day:** Customers call three times to ask if their car is ready. Each call pulls your writer away from estimates and approvals, which slows every other car in the bays and pushes back promised pickup times. ## Calls Vocenya answers for auto repair shops - Brake, noise and warning light concerns - Oil changes and scheduled maintenance - State inspection questions - Is my car ready? - Estimate and pricing questions - Loaner and shuttle requests ## How does an AI receptionist help auto repair shops book more jobs? It answers every call, including the ones that come in when your writer is at the counter and your techs are under cars. The AI asks for the year, make, model and mileage, gets a clear description of the problem and books a drop-off or wait appointment on your calendar. You start each job knowing what to look at, and fewer customers give up and call another shop because nobody picked up. ## Can it describe a car problem well enough to help my techs? It asks the questions a good service writer asks. When does the noise happen, braking, turning or accelerating? Is a warning light on, and is it flashing or steady? Is the car safe to drive? Those answers go in the summary your writer gets by text, so the tech can pull the right parts or plan the diagnosis before the car arrives. The AI does not diagnose or quote repairs it has not been told about. ## What about after-hours calls from stranded drivers? After hours, the AI still answers in your shop’s name. It captures the vehicle, the problem and where the car is, and can share your preferred tow company’s number from your notes if the car is not drivable. It books the first open slot for the next morning or tells the caller to use your after-hours key drop, so the car is waiting when you open instead of heading to a competitor. ## Can it answer “is my car ready” calls? The AI does not see your shop management system, so it cannot check status on its own. It can capture the customer’s name and vehicle and text your service writer, who replies when they have a moment instead of stopping mid-estimate. You can also add a note to the AI with standard turnaround times, like same-day oil changes, so it sets expectations up front and cuts down on repeat calls. ## Frequently asked questions ### Can the AI give repair estimates over the phone? It can share prices you put in its notes, like your standard oil change, tire rotation or diagnostic fee. For anything that depends on inspection, it explains that a tech needs to look at the car first and books the appointment. It never makes up a price. ### Can it book both drop-off and waiter appointments? Yes. You can set up separate appointment types in Google Calendar or Microsoft 365, such as early drop-off, waiting appointments for quick jobs and afternoon slots for inspections. The AI asks the customer which they prefer and only offers times that are open. ### Does it speak Spanish? Yes. The AI speaks English, Spanish, Russian and Ukrainian today and switches to the caller’s language automatically. Your service writer gets the summary in English, with the vehicle, symptoms and appointment time listed clearly at the top, ready for the repair order. ### Can it transfer calls to my service writer? Yes, on the Growth plan and above. You can set rules, like transferring calls from fleet accounts or customers approving estimates, and have the AI handle everything else. The writer sees the AI’s summary before picking up, so the customer does not repeat the story. ### How much does an auto repair answering service cost? Plans start at $49 a month with 250 AI minutes. Growth at $249 adds calendar booking, warm transfers and recordings, which suits most busy shops. Every plan has a 14-day free trial, no contract, and you can cancel any time. --- Source: https://vocenya.com/industries/auto-repair-shops Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing