# The AI receptionist for behavioral health clinics and intake teams An AI receptionist for behavioral health clinics answers intake and scheduling calls around the clock. It explains your programs and the insurance you list, books intake appointments, and routes medication and clinical questions to your staff. It never gives clinical advice, and anyone in crisis hears the 988 Suicide and Crisis Lifeline and 911 right away. ## Why behavioral health clinics miss calls - **Intake lines are overwhelmed:** Behavioral health clinics often have more people seeking care than open appointments. Intake coordinators spend the day on the phone explaining programs, checking whether a caller fits your services and returning messages from callers who could not get through. - **Medication calls need prescribers:** Clients call about psychiatric medication refills, side effects and appointments with prescribers. Those calls must reach clinical staff, but they arrive on the same lines as scheduling and billing questions. - **Crisis calls cannot wait:** A person in crisis may call your main number at any hour. Your clinic needs a consistent response that directs them to immediate help every single time, even when the office is closed. ## Calls Vocenya answers for behavioral health clinics - New client intake requests - Psychiatry and medication management visits - Therapy, group and IOP program questions - Insurance and Medicaid plan questions - Medication refill requests for prescribers - Family members seeking help for a loved one ## How does an AI receptionist help behavioral health clinics with intake? An AI receptionist answers every intake call immediately, explains your services and programs from your website and books intake appointments into your calendar. It captures only what intake needs to get started, such as a first name and the reason for seeking care. Your intake coordinators get organized summaries and spend their time on the conversations that need a person, instead of returning voicemails from people who could not get through. ## How does a behavioral health answering service respond to crisis calls? Consistently. The AI can mention 988 in its greeting, and whenever a caller says anything suggesting risk of harm, it gives them the 988 Suicide and Crisis Lifeline, which they can call or text, and tells them to call 911 in an emergency. It does not counsel, assess risk or keep the person on the line in place of real help. You decide whether it also transfers to your on-call clinician. The same response is given on every call, at any hour. ## What happens with medication and prescriber calls? Medication questions go to your prescribers and nursing staff. The AI never comments on a medication, a dose or a side effect. It takes the client’s first name and the request, such as a refill or a question for the prescriber, then routes it by text, email or transfer based on your rules. Your team handles every clinical decision and responds directly to the client. Nothing about medication is left in a general voicemail box. ## Is an AI receptionist appropriate for behavioral health? With clear limits, yes. Behavioral health clinics can add HIPAA mode with a signed BAA for $150 a month for patient-safe texting and recordings kept in GH-controlled systems. The AI identifies itself as a virtual assistant, never asks for clinical history and never gives advice. Your clinic should review your own obligations for specific program types. You review and edit everything the AI says before it goes live. Clinical decisions stay with your team. ## Frequently asked questions ### Can family members call for a loved one? Yes. The AI can explain your services and intake process to a family member and share how the person seeking care can schedule. It collects only a first name and the reason for calling. If the family member describes an emergency, it gives them 988 and 911. ### Does the AI screen clients for programs? No. It shares program descriptions from your website and books an intake appointment, where your clinicians decide what level of care fits. It never makes clinical judgments or tells a caller they do or do not qualify. Your intake team gets a summary of every booking. ### Can it support telehealth scheduling? Yes. The AI can offer in-person and telehealth slots from your calendar on Growth and above, book the one the caller prefers and text them a link to your forms or instructions page. Your team gets a summary showing which visit type they chose. ### Can calls be transferred to our intake team? Yes. The AI can warm transfer to your intake coordinators during business hours, or to a trained GH Live agent as an add-on from $3.50 per call. The person who picks up sees the AI’s summary, so the caller does not have to repeat a difficult story. ### How do we set it up? Enter your clinic website and Vocenya builds a draft receptionist in about 20 seconds. Your team reviews and edits it, including your crisis wording and routing, before it answers any real calls. Every plan has a 14-day free trial with no contract. --- Source: https://vocenya.com/industries/behavioral-health-clinics Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing