# The AI receptionist for car dealerships that sends every call to the right department

An AI receptionist for car dealerships answers your main line 24/7 and sorts every caller into sales, service or parts. It books service appointments and test drives, answers questions about hours, inventory notes and trade-ins from your website, warm transfers hot buyers to the sales floor and texts each department a clear summary.

## Why car dealerships miss calls

- **Callers bounce between departments:** A service customer lands on the sales floor, a buyer ends up in parts and someone gets put on hold for five minutes. Every bad transfer makes the store look disorganized and costs you goodwill.
- **Service drive calls pile up at 7:30am:** The service phones ring nonstop while advisors are writing up the morning’s drop-offs. Customers trying to book oil changes or recall work hang up and try again later, or never.
- **Internet leads wait too long:** A shopper submits a form about a specific SUV at 9pm. By the time your BDC calls in the morning, they have heard from two other dealers and booked a test drive elsewhere.

## Calls Vocenya answers for car dealerships

- Sales inquiries about specific vehicles
- Test drive requests
- Service appointment booking
- Recall and warranty questions
- Parts availability and orders
- Trade-in and financing questions

## How does an AI receptionist help car dealerships handle sales and service lines?

It answers every call on the first ring and asks one simple question: sales, service or parts? Sales callers get answers from your inventory notes and can be warm transferred to an available salesperson or booked for a test drive. Service callers get an appointment on the service calendar. Parts callers have their part request captured for the counter. Each department gets its own texted summary, and nobody sits on hold waiting for an operator.

## Can it book service appointments during the morning rush?

Yes. When your advisors are busy writing up drop-offs, the AI takes the booking calls. It captures the vehicle, mileage, the reason for the visit and whether the customer will wait or needs a loaner or shuttle, then books into your service calendar in Google Calendar or Microsoft 365. Recall customers are reminded to bring their notice, and warranty questions are passed to an advisor with the details already written down.

## Can it follow up on internet leads right away?

On the Pro plan, speed-to-lead calls shoppers who submit a form on your website within moments. The AI identifies as your dealership’s virtual assistant, confirms which vehicle they asked about, answers questions from your notes and offers a test drive time or a warm transfer to sales. Built-in rules apply to every call: Do-Not-Call checks, calling hours of 8am to 8pm and no more than 3 attempts in 24 hours.

## Will it quote prices or financing terms?

Only what you put in its notes. Most dealers let the AI share general information, like which models are on the lot, current service specials and your hours, and leave vehicle pricing, trade-in values and financing terms to the sales and finance team. The AI captures the buyer’s interest, trade-in vehicle and timeline so the salesperson can have a productive first conversation. Your desk manager keeps full control over numbers, and the AI never makes promises the store has not approved.

## Frequently asked questions

### Can it check whether a specific car is in stock?

It answers from your website and notes, so it knows the models and trims you carry and anything you list. It does not connect to your inventory feed in real time, so it offers to have a salesperson confirm a specific stock number and captures the caller’s details.

### Can different departments have different hours?

Yes. Sales, service and parts can each have their own hours and after-hours flows. Late at night, sales leads are captured for the morning, service calls get booked for the next open slot and parts requests are texted to the counter.

### Can it transfer to a specific salesperson?

Yes, on the Growth plan and above. If a caller asks for a salesperson by name, the AI can warm transfer to that person’s phone. If they do not answer, it takes a detailed message and texts it to them so the customer relationship stays with the right rep.

### Does it speak Spanish and Russian?

Yes. The AI speaks English, Spanish, Russian and Ukrainian today and switches automatically. That helps dealers whose customers prefer another language, especially for service calls, and each department still gets the summary in English, with the vehicle and request at the top of the text.

### How much does a car dealership answering service cost?

Pro at $499 a month includes 2,500 AI minutes, speed-to-lead, and multiple numbers and locations, which suits most dealerships with separate sales and service lines. Growth at $249 works for smaller used car lots. Every plan has a 14-day free trial and no contract.

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Source: https://vocenya.com/industries/car-dealerships
Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing