# The AI receptionist for commercial cleaning that books walkthroughs while your crews clean An AI receptionist for commercial cleaning and janitorial companies answers every call in your company’s name. It takes bid requests with facility type, square footage and cleaning frequency, books walkthroughs into your calendar, logs client service issues for your supervisors, and texts you a summary after every call, so new contracts and complaints both get handled quickly. ## Why commercial cleaning companies miss calls - **You are on a walkthrough when bids call:** Owners and sales staff spend the day walking buildings and meeting facility managers. New bid requests that call in during those visits land in voicemail, and a facility manager with three bids to collect may not wait. - **Crews work nights, clients call days:** Your crews clean after hours, but clients call during business hours to report a missed trash pickup or a restroom issue. Supervisors are off shift, and the complaint sits until someone notices. - **Bids need the right details:** Square footage, facility type, number of restrooms, floor types, frequency and special services. Without them, you cannot schedule the right walkthrough or estimate labor. A walkthrough with the wrong expectations wastes an afternoon. ## Calls Vocenya answers for commercial cleaning companies - Bid and walkthrough requests - Service complaints about missed tasks - Extra service requests like floor waxing or carpet cleaning - Post-construction and move-out cleaning - Key and access questions from clients - Cleaner job applications ## How does an AI receptionist help commercial cleaning companies win bids? Facility managers usually collect several bids when a cleaning contract comes up. The first company to answer and schedule a walkthrough gets a head start. The AI receptionist answers every inquiry, gathers the facility type, size, frequency and special requirements, and books the walkthrough into your calendar on the Growth plan and above. You arrive at the building already knowing the scope, so your bid is faster and more accurate. ## Can it handle service complaints from existing clients? Yes. When a client calls about a missed task, a supply issue or an access problem, the receptionist takes the building, the issue and the contact, and texts the right supervisor or account manager right away. You can also set these calls to warm transfer. Quick, documented responses to complaints are what keep a cleaning contract from going out to bid again. Every complaint is logged in writing, with the time and the building. ## Can it take requests for extra services? Clients call for one-time work like carpet extraction, floor stripping and waxing, window cleaning or post-construction cleanup. The receptionist explains the extra services you offer from your website and notes, collects the details and preferred dates, and sends the request to you. If you schedule in Jobber or Housecall Pro, it can send the lead there as well. These one-time jobs often lead to more work, so it helps to respond while the client is still thinking about it. ## Is there after-hours answering for commercial cleaning companies? Your crews work nights, so the after-hours line matters. The after-hours flow takes messages from crew leads about locked doors or alarm codes and routes urgent ones to the on-duty supervisor. It also answers bid inquiries that arrive in the evening and books walkthroughs for the coming days, so new business keeps coming in while you sleep. Supervisors are only woken for issues that truly cannot wait, like a crew locked out of a building. ## Frequently asked questions ### Can it book walkthroughs on my calendar? Yes. On the Growth plan and above it books into Google Calendar or Microsoft 365/Outlook, and it can send leads to Jobber and Housecall Pro. You choose which times it can offer, so walkthroughs fit around your other visits. Each booking comes with the scope details. ### Will it give bid prices on the phone? No. Commercial cleaning prices depend on the walkthrough, so it collects scope details and books the visit. If you publish starting prices for simple services, you can let it share those. That keeps your pricing consistent and tied to what you actually see on site. ### Can crew members call it to report issues? Yes. Cleaners and crew leads can report a locked door, a missing supply or a problem at a site. It captures the building and issue and routes urgent reports to the supervisor on duty by text or transfer. Your supervisors get a written record of every site issue. ### Does it speak Spanish? Yes. It speaks English, Spanish, Russian and Ukrainian today, which helps with crew calls and job applicants as well as clients. Your summary shows every detail in writing. A crew lead can report a problem in Spanish, and the supervisor still gets a clear summary. ### Is there a contract? No. Every plan has a 14-day free trial and no contract, and you can cancel any time. Plans start at $49 a month, and calendar booking and warm transfers start on Growth at $249. Speed-to-lead callbacks for bid requests come with Pro at $499. --- Source: https://vocenya.com/industries/commercial-cleaning Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing