# The AI receptionist for daycares that books tours while your staff stays with the kids

An AI receptionist for daycares answers every call from prospective and current parents in your center’s name. It shares your hours, age groups and enrollment steps from your website, books tours into your calendar, and texts your director a summary with the child’s age and desired start date, so teachers never leave a classroom to grab the phone.

## Why daycares miss calls

- **Nobody can leave the room to answer:** Ratios matter. When a teacher or director steps away from the infant room to answer a call, coverage suffers. When nobody answers, a parent searching for care calls the next center on the list and books a tour there.
- **Tour requests pile up in voicemail:** Expecting parents and families returning to work call at all hours to ask about openings and tours. Returning each voicemail between drop-off, nap time and pickup means tours get booked days later, if at all.
- **The same questions, every day:** Do you take infants? What are your hours? Do you have a spot in September? Is there a waitlist? Answering these on repeat eats the director’s day and still leaves some callers without a reply.

## Calls Vocenya answers for daycares

- Tour requests from prospective families
- Openings and waitlist questions by age group
- Hours, tuition and meals questions
- Current parents calling about a sick day or late pickup
- Start date and enrollment paperwork questions
- Subsidy and payment questions for the director

## How does an AI receptionist help daycares book more tours?

Parents choosing child care usually tour two or three centers and pick the one that felt right. Getting on their calendar first matters. The AI receptionist answers every tour inquiry immediately, explains your age groups and hours, and books the tour into your calendar during the times you allow, such as mid-morning when classrooms are settled. Your director gets a text with the child’s age, start date and schedule needs before the family ever walks in, so the tour can focus on the right room.

## Can it answer questions about openings and the waitlist?

It answers from your website and the notes you write, so it can explain how your waitlist works, which age groups tend to have openings and what enrollment involves. Openings change weekly, so most centers tell it to take the family’s details and promise a follow-up from the director rather than quote exact availability. You control that in your notes, and you can change it any time without rebuilding the receptionist.

## What about calls from current parents?

Current families call about sick days, late pickups and who is picking up today. The receptionist takes the message, captures the child’s name and classroom, and texts it to the director or front desk instantly so nothing gets lost on a sticky note. For anything urgent or sensitive, you can have it warm transfer the call to the director’s phone. It never gives out information about any child; it takes messages and passes them to your staff.

## Is there an after-hours answering service for daycares?

Many parents search for child care at night, after their own children are asleep. The after-hours flow answers those calls, shares your hours and programs and books tours for the coming days. Current parents who call before opening to report an absence get their message logged and sent to you, so the morning roster is accurate before the first drop-off. Families reporting late arrivals get the same treatment, so teachers know who to expect.

## Frequently asked questions

### Will it share information about the children in our care?

No. You decide what it knows, and child care centers typically give it only public information like hours, programs and tour times. For current families it takes messages and passes them to your staff. It does not look up children, attendance or accounts.

### Can we limit tours to certain times?

Yes. On the Growth plan and above it books into Google Calendar or Microsoft 365/Outlook, and you choose the tour slots it can offer, such as 9:30 and 10:30 on weekdays. It will not book during drop-off, nap time or pickup unless you open those times.

### Can it answer in Spanish?

Yes. It speaks English, Spanish, Russian and Ukrainian today. A parent can ask about infant care and book a tour in Spanish, and your director receives the summary so the tour can be planned with that in mind. You can also set the greeting to offer Spanish right away.

### What if a parent is upset or it is urgent?

You can set rules so certain calls go straight to a person. The receptionist can warm transfer to the director’s phone or to a trained GH Live agent, an add-on from $3.50 per call, who sees the summary so the parent does not repeat themselves.

### Do we have to change our phone number?

No. You can keep your existing number and forward it to Vocenya, either all the time or only when nobody picks up. Families keep calling the number on your sign and your website. You can switch forwarding on or off any time, for example only during nap time or after closing.

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Source: https://vocenya.com/industries/daycares
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