# The AI receptionist for dentists that keeps your chairs full An AI receptionist for dentists answers every call to your practice, day or night, in your office’s name. It books cleanings and new-patient exams, answers questions about hours and the insurance plans listed on your site, and passes toothaches, broken crowns and clinical questions to your team with a clear summary. ## Why dentists miss calls - **The front desk is on the other line:** Your front desk is checking someone out, verifying benefits and answering the phone at the same time. When a new patient calls during that rush and hears voicemail, they often try the next dentist in their search results instead of leaving a message. - **Toothaches do not wait for Monday:** A cracked tooth on Saturday night or a lost filling on a holiday weekend sends patients to the phone. Without someone to answer, they either sit in pain or book with whichever office picks up first, and they may stay there. - **Open slots from late cancellations:** A hygiene patient cancels at 7:45 in the morning and the message sits in voicemail until the office opens. By the time someone hears it, the chance to move a waiting patient into that slot is gone. ## Calls Vocenya answers for dentists - New-patient exam and cleaning requests - Toothaches, chipped teeth and lost fillings - Rescheduling hygiene appointments - Questions about which insurance plans you accept - Office hours, parking and directions - Whitening and Invisalign consult inquiries - Questions about a bill or a treatment plan ## How does an AI receptionist help dentists book more new patients? New patients usually call two or three offices and book with the first one that answers. An AI receptionist picks up on the first ring, even when your front desk is busy with a checkout or a benefits call. It answers the questions new patients ask most, such as whether you take their plan, where to park and how long the first visit takes, then books the exam directly into your calendar. Your team gets a text summary with the patient’s first name, reason for the visit and the slot they chose. ## What happens when a patient calls with a dental emergency after hours? You decide the after-hours flow. The AI receptionist asks what happened and how much pain the patient is in, then follows your rules. It can transfer the call to the on-call dentist, text the details to your team or book the first emergency slot the next morning. It never tells a patient how to treat a tooth. If a caller describes swelling that affects breathing or swallowing, heavy bleeding or a facial injury, the AI tells them to call 911. ## Can a dental answering service handle insurance questions? It can answer the general question patients ask on the phone: is my plan on your list? The AI reads from the insurance information published on your website and in your notes, so it only repeats what your practice already says publicly. It does not verify benefits, quote copays or promise coverage. When a caller needs a real benefits answer, the AI takes their first name and plan name and flags it for your team to call back. ## Is the AI receptionist safe to use with patient information? Dental practices can add HIPAA mode with a signed BAA for $150 a month. It adds patient-safe texting and keeps call recordings in GH-controlled systems. The AI is set up to collect only what the front desk needs to book or route a call, like a first name and the reason for the visit. Clinical questions go straight to your team, and the assistant never gives dental or medical advice. ## Frequently asked questions ### Will patients know they are talking to an AI? Yes. The assistant identifies itself as your office’s virtual assistant, either right away or when a patient asks, depending on your setting. It never pretends to be a person. Most callers just want their appointment booked and their question answered, and a patient who wants a person can be transferred to your front desk or a GH Live agent. ### Can it book directly into our schedule? On the Growth plan and above, the AI books into Google Calendar or Microsoft 365/Outlook calendars. Many dental offices use a calendar that mirrors their open hygiene and doctor blocks. If you would rather confirm every booking yourself, the AI can take the request and preferred times, then text your team to finalize it. ### Does it give patients advice about tooth pain? No. The AI receptionist never gives dental or medical advice. It asks enough to understand how urgent the call is, then follows your emergency rules: transfer to the on-call dentist, notify your team or book the next emergency opening. Anyone describing a life-threatening situation is told to call 911. ### Can it speak Spanish with our patients? Yes. The AI receptionist speaks English, Spanish, Russian and Ukrainian today. It can answer, book and take messages in any of those languages, and your team still gets the summary in English. Every caller gets the same clear answers in their own language. ### How long does it take to set up for a dental office? Enter your practice website and Vocenya builds a first version of your receptionist in about 20 seconds, pulling your hours, services and insurance list. You review and edit everything, including emergency rules, before it answers a real patient. Every plan includes a 14-day free trial with no contract. --- Source: https://vocenya.com/industries/dentists Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing