# The AI receptionist for dermatologists with long waitlists An AI receptionist for dermatologists answers every call to your practice, books annual skin checks, new-patient visits and cosmetic consults, and answers questions about hours, locations and the insurance plans listed on your site. Questions about a rash, a changing mole or a medication go to your clinical team with a clear summary, never to guesswork. ## Why dermatologists miss calls - **Phones ring nonstop for months-out slots:** Many dermatology offices book new patients weeks or months ahead. That means a steady stream of calls asking for the first opening, checking for cancellations and asking to be put on a list, all landing on a front desk that is also checking patients in. - **Medical and cosmetic callers mixed together:** A caller asking about a suspicious spot and a caller asking about Botox pricing need very different handling. When both end up in the same voicemail box, the cosmetic lead goes cold and the medical question waits too long. - **Cancellations go unfilled:** A patient cancels a full-body skin check the morning of. If nobody hears it until noon, the slot is lost, even though you have a list of patients who would take it on short notice. ## Calls Vocenya answers for dermatologists - New-patient and annual skin check requests - Mohs surgery and biopsy result questions - Cosmetic consults for injectables and lasers - Cancellation list and earlier appointment requests - Prescription and pharmacy questions for staff - Insurance and referral questions ## How does an AI receptionist help dermatologists manage demand? When your schedule is full for weeks, the phone becomes a queue. An AI receptionist answers every call, books the next open slot, adds the patient to your cancellation list and sends your team a summary. Your front desk stops spending the morning returning voicemails that all ask the same question. When a slot opens, your team already knows who wants it, and patients feel heard even when the first opening is not right away. ## Can a dermatology answering service separate medical and cosmetic calls? Yes. The AI asks what the caller needs and routes each call by type. Medical visits are booked into medical templates, and cosmetic consults for injectables, lasers or peels go to your aesthetics calendar or coordinator. Cosmetic questions are answered from the service information on your website. The AI never recommends a treatment. Your cosmetic coordinator gets warm leads with the caller’s first name and interest instead of a voicemail from last Tuesday. Medical patients get booked correctly the first time. ## What happens with biopsy and prescription calls? Those are clinical calls, so the AI does not answer them. It takes the patient’s first name, notes that the call is about a result or a prescription and sends it to your clinical team, or transfers the call based on your rules. It never interprets results or suggests medication changes. If a caller describes a severe allergic reaction or trouble breathing, the AI tells them to call 911. Your team sees every result and refill request in one place, with the patient’s first name and callback number, so nothing sits in a voicemail box over the weekend. ## Is it safe for dermatology patient calls? Dermatology practices can add HIPAA mode with a signed BAA for $150 a month. That includes patient-safe texting and recordings kept in GH-controlled systems. The AI identifies itself as a virtual assistant, collects only a first name and the reason for the visit, and hands anything clinical to your staff. You review and edit what it says before it ever answers a real patient. You can update its answers whenever your services change. ## Frequently asked questions ### Can the AI keep a cancellation list? The AI captures each patient who wants an earlier appointment, with their first name, reason and preferred times, and sends it to your team in the call summary. Your staff can then offer openings as they come up. On Growth and above, it can book directly into open calendar slots. ### Will it answer questions about cosmetic pricing? If your website or notes list prices or starting prices, the AI can share them. If you prefer to discuss pricing at a consult, you can tell it to say so and book the consult instead. It never recommends a procedure or promises results. Your aesthetics team handles the details. ### Does it tell patients whether a spot is serious? No. The AI never gives medical advice or assesses symptoms. It books the visit, flags concerns for your clinical team based on your rules and tells callers with an emergency to call 911. Your clinicians make every clinical decision. Every concern is summarized for them. ### Can it handle multiple office locations? Yes. The AI can answer for several locations, tell callers the hours and address of each, and book into the right calendar. The Pro plan supports multiple numbers and locations with 2,500 AI minutes a month. Each location’s team gets its own summaries. ### How fast can we try it? Enter your practice website and Vocenya builds a draft receptionist in about 20 seconds. You review and edit it, then try it at vocenya.com, where it calls your phone. Every plan includes a 14-day free trial with no contract. --- Source: https://vocenya.com/industries/dermatologists Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing