# The AI receptionist for gastroenterology practices and endoscopy scheduling An AI receptionist for gastroenterology practices answers every call, books office consults and screening colonoscopy appointments, and answers logistics questions about arrival times, escorts, locations and the insurance plans listed on your site. Questions about prep medications, symptoms or results go to your nurses. It never gives medical advice, and emergencies are told to call 911. ## Why gastroenterology practices miss calls - **Prep questions flood the phones:** The days before procedures bring a steady stream of calls about bowel prep, arrival times and rides home. Your nurses and schedulers answer the same logistics questions again and again while other calls wait. - **Procedure cancellations leave gaps:** When a patient cancels a colonoscopy because they have no escort or started prep late, the procedure slot often goes unfilled. Hearing about it early is the only way to offer the slot to another patient who is waiting. - **Screening patients put it off:** Many people delay booking a screening colonoscopy. When they finally call and cannot get through, it is easy for them to put it off again for months, or to book with another practice that answered. ## Calls Vocenya answers for gastroenterology practices - Screening colonoscopy scheduling - Office consults for reflux, IBS or abdominal pain - Procedure prep and arrival logistics - Escort and ride home questions - Rescheduling procedures - Prep medication and result questions for nurses ## How does an AI receptionist help gastroenterology practices? GI practices take a high volume of scheduling and logistics calls. An AI receptionist answers every call immediately, books consults and procedures into your calendars and answers the questions patients ask most, like where the endoscopy center is, what time to arrive and whether they need a ride home. Your schedulers and nurses get organized summaries and spend their time on calls that truly need them. Patients get an answer on the first try, even the day before their procedure. ## Can a GI answering service answer bowel prep questions? It can repeat the logistics your practice publishes in writing, such as arrival times, escort requirements and where to find your prep instruction sheet, and it can text that sheet to the patient. It does not give medical guidance on prep medications, diet changes for a specific condition or what to do if prep is not working. Those questions go to your nurses by transfer or callback. That keeps prep advice consistent and in clinical hands. ## How does it help reduce empty procedure slots? Patients can call any time to reschedule, including evenings and weekends, so cancellations reach your team sooner. The AI books the new date on Growth and above and texts your scheduler what changed. Reminder calls before each procedure confirm the appointment and escort, which gives your team more time to offer an opening to a patient who wants an earlier date. Fewer slots sit empty on procedure days. Your scheduler sees each change in a summary. ## Is an AI receptionist safe for GI patient calls? Gastroenterology practices can add HIPAA mode with a signed BAA for $150 a month. It adds patient-safe texting and keeps recordings in GH-controlled systems. The AI collects only a first name and the reason for the visit. If a caller describes severe abdominal pain, vomiting blood, heavy rectal bleeding or other emergency symptoms, it tells them to call 911. Clinical questions always go to your nurses and physicians. You review its answers before it goes live. ## Frequently asked questions ### Will the AI tell a patient if their prep is working? No. The AI never gives medical advice about prep or symptoms. It takes the patient’s first name and concern and routes it to your nurse line or on-call provider based on your rules, so a clinician can answer directly. Emergencies are told to call 911. ### Can it confirm escorts for procedures? Yes. Reminder calls can ask patients to confirm they have a ride home, following your practice’s published policy. If a patient says they do not, the AI can flag it for your scheduler or offer to reschedule. That gives you time to fill the slot. ### Can it book both office and telehealth consults? Yes. On Growth and above, the AI can offer in-office and telehealth consult slots from your Google or Microsoft 365 calendars and book the one the patient prefers, then text them the details. Your scheduler sees every booking in a summary. ### Does it answer in Spanish? Yes. The AI speaks English, Spanish, Russian and Ukrainian today. Patients can book, reschedule and ask about prep logistics in any of those languages, and your team gets every summary in English. That helps patients feel comfortable before a procedure. ### What does it cost? Plans start at $49 a month. GI practices usually choose Growth at $249 for calendar booking and warm transfers, or Pro at $499 for multiple locations. HIPAA mode with a signed BAA is $150 a month. Every plan has a 14-day free trial. --- Source: https://vocenya.com/industries/gastroenterology-practices Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing