# The AI receptionist for generator installers that answers when the power goes out An AI receptionist for generator installers answers every call in your company’s name, 24/7. It books standby generator estimates, captures home size, fuel type and what the caller wants to back up, handles service calls from generators that won’t start, and texts you each lead or service request, even when an outage floods the phones. ## Why generator installers miss calls - **Outages bring a wave of calls:** When a storm knocks out power, existing customers call about generators that didn’t kick on and new buyers call wanting one installed. Your small office can’t answer them all, and the new leads go elsewhere. - **Buyers forget once the lights come back:** Interest in a standby generator is highest right after an outage. If you don’t book the estimate while the memory is fresh, many homeowners put it off until the next storm. - **Maintenance visits slip:** Annual service keeps generators ready and customers loyal, but booking them takes office time. When calls pile up, maintenance is the first thing to fall behind, until the next outage exposes it. ## Calls Vocenya answers for generator installers - Standby generator installation quote - Generator didn’t start during an outage - Generator running but house has no power - Annual maintenance visit - Warning light or fault code on the controller - Portable generator transfer switch or interlock - Fuel type or gas meter question ## How does an AI receptionist help generator installers? Generator demand comes in bursts, right when you have the least time to answer. An AI receptionist picks up every call, separates new sales from service, and collects what your estimator needs: fuel type, whole-house or essentials, key loads like a well or sump pump, and where the unit might go. It books estimates into your calendar and texts you a summary, so outage-driven leads turn into scheduled appointments instead of missed calls. ## Can it handle service calls during an outage? Yes. It captures the customer’s name, address, generator brand and what’s happening, such as not starting, running with no power to the house, or a warning on the controller. You set which calls are urgent, like a household relying on medical equipment, and the assistant routes those to your on-call tech. Others are booked in order, so your techs work the most important calls first. Callers still get a clear next step. ## Does it book annual generator maintenance? It does. Existing customers can call to schedule, and appointment reminder campaigns can reach customers who consented to be contacted ahead of storm season. Keeping units serviced means fewer angry calls during the next outage, and a steady stream of maintenance work between installs. The assistant also captures the generator brand, model and install year when customers call, so your tech brings the right filters, oil and spark plugs. Service agreements can be explained in your own words. ## Can AI agents follow up on generator web leads? On the Pro plan, speed-to-lead calls anyone who fills out your quote form within moments, asks your sizing questions and books an estimate. Outbound calls include Do-Not-Call checks, local calling hours of 8am to 8pm, consent records and a limit of 3 attempts in 24 hours. You catch buyers while the outage is still on their mind, and every attempt and consent record is kept for your files, so follow-up stays respectful. ## Frequently asked questions ### Can the AI size a generator over the phone? No. It collects the information your specialist uses, like fuel type, home size and key loads, and books an in-home estimate. Sizing is done by your team after seeing the panel, the gas meter and the site where the unit will sit. ### What if a customer relies on medical equipment? You can make that a priority rule. The assistant asks, notes it clearly, and routes the call to your on-call tech. It also tells anyone in immediate danger to call 911, and never promises an arrival time you haven’t confirmed. ### Does it work with multiple calendars? Yes. It can book sales estimates on one calendar and service visits on another, in Google Calendar, Microsoft 365, Jobber, Housecall Pro or ServiceTitan. During an outage, you can hold service slots open for existing customers who already own a unit. ### Will it tell callers our lead times? It shares whatever you put in your notes about typical scheduling and install timing, and updates when you change them. It won’t promise an install date on its own, since permits and gas utility work can shift the timing by weeks. ### How much does it cost? Plans start at $49 a month. Growth at $249 adds calendar booking, warm transfers and recordings, and Pro at $499 adds speed-to-lead. Every plan has a 14-day free trial and no contract, and you can change plans before storm season. --- Source: https://vocenya.com/industries/generator-installers Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing