# The AI receptionist for home security installers that books the walkthrough An AI receptionist for home security installers answers every call in your company’s name, 24/7. It books consultations for cameras, alarms, smart locks and doorbells, captures the property type and what worries the caller, handles service calls from existing customers, and texts you a summary so your techs arrive prepared. ## Why home security installers miss calls - **Buyers call right after something happens:** A break-in on the block or a package theft on the porch sends homeowners shopping for cameras that same day. If your phone goes to voicemail, they book the first installer who answers. - **Service calls interrupt installs:** Existing customers call about offline cameras, keypad trouble beeps and app login problems. Your techs are running wire in an attic and can’t answer, so those customers start to feel ignored. - **Quotes need a lot of detail:** Number of entry points, camera locations, Wi-Fi coverage, existing wiring and whether they want professional monitoring all change the quote. That’s a long conversation to have from a ladder in someone’s garage. ## Calls Vocenya answers for home security installers - Security camera installation quote - Alarm system consultation - Video doorbell or smart lock install - Camera offline or not recording - Keypad trouble beep or low battery - Moving and relocating an existing system - Small business camera or access control ## How does an AI receptionist help home security installers? Security buyers usually call when they’re worried, and they book whoever answers. An AI receptionist picks up every call, asks about the property, the number of cameras or entry points, and monitoring preferences, then books a walkthrough on your calendar. You get a summary by text with the details. Your techs arrive knowing whether they’re planning a four-camera install or a full alarm system with door sensors. Fewer return trips means more installs each week. ## Can it separate sales calls from service calls? Yes. It asks early whether the caller is a new customer or an existing one. Sales calls get qualified and booked. Service calls capture the customer’s name, address, the equipment involved and the problem, such as a camera offline or a keypad beeping, and go to your service calendar or your on-call tech. Existing customers get a quick answer, and your sales pipeline stays clean. Your office sees both queues clearly. ## Will it handle alarm emergencies? It isn’t a monitoring center and won’t act as one. If someone reports an active break-in or emergency, it tells them to call 911 right away. For system issues after hours, like a constant trouble beep, it can share basic guidance you approve and book a service visit or alert your on-call tech, based on your rules. You decide which system problems are worth a night visit and which can wait. ## Does it help with small business security leads? It does. Shop owners, restaurants and offices get their business name, the number of doors and cameras, whether they need access control, and the best time for a walkthrough captured. You can route commercial leads to a separate calendar. On the Pro plan, speed-to-lead calls new web inquiries within moments. Business owners who just had a break-in get a fast answer and a walkthrough on the calendar the same week. ## Frequently asked questions ### Can the AI act as an alarm monitoring service? No. It answers your business line, books appointments and handles service requests. It doesn’t monitor alarms or dispatch police. Anyone reporting an emergency is told to call 911. Your monitoring partner’s number can be shared with customers if you include it in your notes. ### Can it troubleshoot camera problems? It can share basic steps from your notes, such as restarting a camera or checking the Wi-Fi router, and then book a service visit if that doesn’t help. It won’t go beyond the guidance you give it, and it notes what the customer already tried. ### Does it work with my scheduling tools? It books into Google Calendar, Microsoft 365, Jobber, Housecall Pro and ServiceTitan, and sends leads into Jobber and Housecall Pro. Walkthroughs and service visits can live on separate calendars, each with the job lengths you set for cameras, alarms and doorbells. ### Can I route calls to my techs’ cell phones? Yes. Warm transfers can go to the owner’s or a team member’s phone. GH Phone adds business lines, texting and a browser softphone for your team at $25 per user per month. The tech who picks up sees the AI’s summary first. ### How much does it cost? Plans start at $49 a month. Growth at $249 adds calendar booking, warm transfers and recordings, and Pro at $499 adds speed-to-lead and multiple numbers. Every plan has a 14-day free trial, no contract, and you can cancel any time. --- Source: https://vocenya.com/industries/home-security-installers Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing