# The AI receptionist for hotels that keeps your front desk free for guests An AI receptionist for hotels answers calls around the clock in your hotel’s name. It handles questions about check-in times, parking, pets, breakfast and nearby attractions, sends availability and rate questions to your booking link or your front desk, and captures group, event and special requests so the right person can follow up. ## Why hotels miss calls - **The front desk is always doing two things:** Your desk agent is checking in a family, printing a folio and handing out keys when the phone rings again. Callers wait on hold, and the guest standing at the desk waits too. - **Most calls are questions already on your website:** What time is check-in? Is parking free? Do you allow dogs? Is breakfast included? Answering these by hand eats up desk time that should go to guests in the lobby. - **Group and event leads land at the wrong moment:** A wedding block, a sports team or a corporate retreat can fill rooms for a whole weekend. When those calls reach a busy desk agent or a night auditor, the details and the follow-up often slip. ## Calls Vocenya answers for hotels - Availability and rate questions - Check-in, check-out and early arrival - Parking, pets and breakfast - Group blocks and wedding room blocks - Meeting and event space inquiries - Directions and nearby attractions - Transfers to the front desk for existing guests ## What does an AI receptionist for hotels do? It answers the calls your front desk can’t get to, day and night. Guests and future guests hear your check-in and check-out times, parking, pet policy, breakfast hours, pool season and directions straight from your website and notes. When someone wants to book, it texts your booking link or transfers to the desk. Anything that needs follow-up, from a group inquiry to a lost item, arrives as a text or email summary. ## Can an AI receptionist check room availability? It doesn’t connect to your property management system, so it won’t quote live rates or hold rooms. Instead, it sends callers to the place that has the real answer: your booking engine link by text, or a warm transfer to your front desk when an agent is free. That keeps rates and inventory accurate, and it means the receptionist never promises a room you don’t have. Callers still get what they need quickly, and your desk only takes the calls that truly need a person. ## How does it handle group and event inquiries? For room blocks, meetings and events, it asks the questions your sales team would ask first: the dates, the number of rooms, the type of event, whether they need meeting space or catering and a rough budget. It sends the sales manager a complete summary and, on Growth and Pro, can book a call on their Google or Outlook calendar. Wedding blocks and corporate stays get a fast, organized follow-up. ## Is it useful as an after-hours answering service for hotels? Yes. Overnight, a single night auditor often covers everything. The receptionist answers general calls so the auditor can focus on guests in the building and the nightly close. Calls from in-house guests or anything urgent can be transferred straight to the desk. You choose which calls ring through and which get handled with a summary for the morning team. A late arrival calling to say their flight is delayed, for example, can be captured and texted to the desk so staff know to expect them. ## Frequently asked questions ### Does it integrate with our PMS? No. The receptionist doesn’t connect to property management systems or channel managers. It answers questions from your website and notes, texts callers your booking link, and transfers reservation calls to your desk. That keeps rates and room inventory in the systems you already trust. ### Can guests in their rooms reach the front desk? Yes. You can have in-house guests transferred to the desk right away, or set rules so certain requests, like extra towels or a late checkout question, are captured and sent to staff by text. You decide the routing, and you can change it any time as your staffing changes. ### Can it speak with international guests? It speaks English, Spanish, Russian and Ukrainian today, with more languages coming. Callers can speak their preferred language from that list, and your team still receives the summary in English. That helps with families visiting from abroad and with local guests who are more comfortable in Spanish or Russian. ### Will callers know it’s not a person? The assistant identifies as a virtual assistant, upfront or when asked, depending on your setting. It never pretends to be human. Callers who want a person can be transferred to your desk or a trained GH Live agent. GH Live is an add-on from $3.50 per call. ### Which plan suits a hotel? Most independent hotels start on Growth at $249 per month, which includes 1,000 minutes, warm transfers, recordings and calendar booking. Groups with several properties often choose Pro for multiple numbers and locations. Every plan has a 14-day free trial. --- Source: https://vocenya.com/industries/hotels Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing