# The AI receptionist for insurance agencies that turns calls into quote requests An AI receptionist for insurance agencies answers every call and collects the details your producers need to quote auto, home, renters or business coverage. It routes the quote request to the right person, books callbacks, and takes service requests from current clients. It never binds coverage, never quotes a premium, and never promises a claim will be paid. ## Why insurance agencies miss calls - **Quote shoppers call around:** People shopping for auto or home insurance call several agencies in a row. If your line goes to voicemail at lunch or after 5, they get a quote somewhere else and may never hear yours. - **Service calls swamp producers:** ID card requests, adding a driver, certificate requests and billing questions come in all day. When producers stop to answer them, they have less time left to quote and close new business. - **Claims calls come after hours:** Accidents, storms and break-ins happen at night and on weekends. A client calling their agency first after a crash expects a person to answer, not a recording telling them to call back Monday. ## Calls Vocenya answers for insurance agencies - Auto insurance quote requests - Homeowners and renters quotes - Commercial and contractor coverage - Adding drivers or vehicles - Certificate of insurance requests - Billing and payment questions - After-hours claims calls ## How does an AI receptionist help insurance agencies write more policies? It makes sure every quote shopper reaches your agency instead of voicemail. The assistant answers in your agency’s name, collects the details your producers need for the line of business, such as vehicles and drivers for auto or the property details for home, and routes the request to the right producer. It books a callback in Google Calendar or Microsoft 365 and sends a summary by text or email. Your producers call back with the details already in hand. ## Can an AI answering service bind coverage or quote premiums? No. The assistant collects quote information and routes it to your licensed staff. It does not bind coverage, issue policies, quote premiums, or tell a caller whether they are covered for something. When a caller asks, it explains that a licensed agent will follow up. That keeps coverage decisions with your producers while making sure no quote request is lost. It also identifies itself as a virtual assistant, so callers know a person will handle their coverage. ## How does it handle after-hours claims calls? You set the claims flow. Typically the assistant asks what happened, when and where, whether anyone was hurt, and the policy holder’s name, then gives the carrier’s 24-hour claims number you provide and sends your team a summary. It tells anyone in danger to call 911. It does not tell callers whether a claim will be covered. You can also warm transfer serious claims to an on-call agent or a GH Live agent. ## Can it take service requests from current clients? Yes. The assistant handles the routine requests that fill a CSR’s day: ID cards, certificates of insurance, adding a driver or vehicle, address changes and billing questions. It records the policy holder’s name and the request and sends it to your service team right away. It does not make policy changes itself, so your team reviews and processes each request in your agency system. CSRs spend less time on the phone and more time working the requests. ## Frequently asked questions ### Does the AI quote insurance prices? No. It collects the details your producers need and routes them. It never quotes premiums, binds coverage, or says whether something is covered. A licensed agent at your agency always follows up with the actual quote, usually at the callback time the assistant booked. ### Can it route auto, home and commercial quotes to different producers? Yes. You tell the assistant who handles each line of business. It asks the right questions for that line, then books a callback with or warm transfers to the right producer, who sees the summary before picking up. No one has to ask the caller the same questions twice. ### What does it ask for an auto quote? You set the questions. Common ones are the drivers’ names and dates of birth, the vehicles’ years, makes and models, the current carrier and renewal date, and the garaging address. You can keep the first call short and let the producer gather the rest. ### Can it answer in Spanish? Yes. The assistant speaks English, Spanish, Russian and Ukrainian today and switches during the call. That helps agencies that serve large Spanish-speaking or Russian-speaking communities collect accurate quote details on the first call. Your summary notes the caller’s language so the right producer calls back. ### How much does it cost? Plans start at $49 a month. Growth at $249 adds calendar booking, warm transfers and recordings, and Pro at $499 adds speed-to-lead and multiple numbers and locations for agencies with several offices. Every plan has a 14-day free trial and no contract. --- Source: https://vocenya.com/industries/insurance-agencies Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing