# The AI receptionist for lash and brow studios, for artists who can’t look away An AI receptionist for lash and brow studios answers calls while you are placing extensions or shaping brows. It books full sets, fills, lifts and brow lamination into Google Calendar or Microsoft 365, explains fill timing, prep rules and your deposit policy, and texts you a summary of every call, so you never break focus mid-set. ## Why lash and brow studios miss calls - **Two hours of close, steady work:** A full volume set takes real concentration, and your client has her eyes closed on the bed. Picking up the phone means stopping mid-fan. Letting it ring means losing the caller who wanted a fill this week. - **Fills have a tight window:** Clients need fills every few weeks, and if they wait too long it becomes a new full set. When they cannot reach you to book on time, they either overpay later or try another artist. - **No-shows on long appointments:** A no-show on a two-hour set is an empty morning for a solo artist. Many studios rely on deposits and clear policies, and clients need to hear those rules before they book. ## Calls Vocenya answers for lash and brow studios - Booking a new full set - Scheduling a lash fill - Lash lift and tint appointments - Brow lamination, tint or shaping - Prep questions like arriving without mascara - Deposit and late policy questions - Removal and retention questions ## How does an AI receptionist help lash and brow studios book more clients? Most lash and brow artists work with both hands and full focus, often alone. The AI answers every call during those sets, asks what service the caller needs and books it on the right artist’s calendar in Google Calendar or Microsoft 365, with the right length for a full set, fill or lamination. You get a text summary after each call and never lose your place in a set. Returning clients can rebook their fill any time. ## Can the AI tell a fill from a full set? Yes, using your rules. You tell it your fill window, for example up to three weeks, and it asks when the client’s last appointment was. If they are past the window or coming from another artist, it explains your policy and books the right service. That saves you from a fill appointment that turns into a full set with no time for it. It can also ask whether the client is coming from another studio, which usually changes the service. ## Will the AI explain my deposit and prep policies? It explains your policies exactly as you write them: deposit amounts for new sets, how much notice you need to reschedule, and prep like arriving with no eye makeup. It does not take payments. If you collect deposits another way, it tells the caller how and notes in your summary that the deposit is still due. Clients hear the same rules every time, which makes it easier to enforce them when someone misses an appointment. ## What happens if a client has a reaction? The AI takes the details, marks the call as urgent and texts you right away, or transfers the call to your phone. It does not give medical advice. If a caller describes severe swelling or pain, it tells them to seek medical care first, then lets you know so you can follow up. Having that call answered at any hour, instead of sent to voicemail, shows clients you take their comfort seriously. ## Frequently asked questions ### Can the AI book with a specific lash artist? Yes. If each artist keeps a calendar in Google Calendar or Microsoft 365, the AI checks the requested artist’s availability. If she is booked, it offers another artist or the next opening with her. Regulars keep seeing the artist who knows their lash map. ### Does it take deposits for new sets? No. The AI does not take payments. It explains how much your deposit is, whether it is refundable and how you collect it, and marks the booking so you can confirm the deposit. New clients hear the terms before they commit. ### Can it answer aftercare questions? Yes, using your own aftercare instructions, such as keeping lashes dry for the first day and avoiding oil-based products. For anything that sounds like a reaction, it flags the call to you as urgent. Clients get the same aftercare advice you give in person. ### Will it book patch tests? If your studio requires a patch test before a first set or lift, tell the AI and it will book the patch test first and explain how long clients must wait before the full appointment. The summary notes that a patch test is booked. ### Can I keep my personal number private? Yes. With GH Phone you can have a separate business number for $25 per user per month, or forward an existing studio number to Vocenya. Clients call the business line, not your cell. Your cell stays for friends and family. --- Source: https://vocenya.com/industries/lash-and-brow-studios Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing