# The AI receptionist for limo services that books rides while your chauffeurs drive An AI receptionist for limo services answers every call in your company’s name, day and night. It takes airport transfers, weddings, proms and corporate bookings with pickup details, flight numbers, passenger counts and vehicle preferences, answers fleet questions from your website, and texts dispatch a summary, so late-night and weekend requests become confirmed rides. ## Why limo services miss calls - **The owner is often behind the wheel:** Many limo companies run lean, with the owner driving and dispatching at once. When a call comes in during a ride, it goes to voicemail, and the customer books with the next company that answered. - **Airport runs start before dawn:** Customers call late at night to book a 4am airport pickup, or early in the morning when a flight changes. Those calls need an answer at hours when nobody wants to be on the phone. - **Event quotes need lots of details:** Weddings and proms involve multiple stops, passenger counts, vehicle types and hours. Missing any detail means another call back and a slower quote, while the customer is also asking your competitors. ## Calls Vocenya answers for limo services - Airport transfers to and from EWR, JFK and LGA - Wedding and prom quote requests - Corporate and roadshow bookings - Flight delay and pickup time changes - Fleet, vehicle and capacity questions - Lost item calls after a ride ## How does an AI receptionist help limo services book more rides? Limo and black car customers usually call the first company they find and book whoever answers. The AI receptionist picks up every call, including those that come in while you are driving, and collects everything dispatch needs: pickup address, date and time, destination, passengers, luggage, vehicle preference and flight number. You get a text summary right away and can confirm the ride and rate, instead of returning voicemails after the customer has already booked elsewhere. ## Can it take wedding and prom quote requests? Yes. For events, it asks for the date, number of hours, pickup and stop addresses, passenger count and the vehicles they are considering, and answers fleet questions from your website, like how many people a stretch or sprinter holds. Your team gets a complete request and can send a quote quickly. With the Growth plan and above, it can also book a call or vehicle viewing into your calendar. That means couples and parents hear back while they are still deciding. ## What about flight changes and day-of issues? When a client calls because a flight is delayed or they cannot find their chauffeur, you can have the receptionist warm transfer to dispatch or the chauffeur’s phone right away, with the details on screen. If no one answers, dispatch gets an immediate text with the client’s name, flight and location, so the problem is handled quickly instead of sitting in voicemail. Chauffeurs can also call in to report a problem at pickup, and those messages reach dispatch the same way. ## Is there after-hours answering for limo services? Late-night and early-morning calls are part of the business, especially for airport runs. The after-hours flow answers every call in your company’s name, takes new reservation requests for dispatch to confirm, and sends urgent day-of calls to whoever is on duty. You can finally sleep between early runs without worrying about missed bookings. A traveler who calls at 11pm about a 5am pickup gets a real answer, not a recording, and dispatch has the request in writing before the first run of the day. ## Frequently asked questions ### Can it confirm rates on the call? It can share published rates from your website or notes, such as flat airport fares from certain towns. For anything that depends on hours, stops or tolls, it collects the details and dispatch confirms the price. You choose what it quotes. ### Does it work with our dispatch software? It does not connect directly to limo dispatch systems. It sends each booking request to you by text or email with every detail, and on the Growth plan it can book consultations into Google Calendar or Microsoft 365. Many owners find a text per booking easy to work from. ### Will corporate clients know it is an AI? It identifies as a virtual assistant and never pretends to be human. You choose whether it says so upfront or only when asked. Corporate clients mostly care that their booking is taken accurately and confirmed quickly. Executive assistants who book often get the same careful service every time. ### Can it speak Russian or Spanish with clients? Yes. It speaks English, Spanish, Russian and Ukrainian today, so clients and chauffeurs who prefer one of those languages can book or leave messages in it. Your summary shows every detail they gave. That includes chauffeurs calling in about a pickup and clients booking return trips. ### Can I keep my number? Yes. Forward your current number to Vocenya all the time, only overnight or only when you are driving. Clients keep calling the number printed on your cards and website. You can change the forwarding any time, for example turning it on only during prom and wedding season weekends. --- Source: https://vocenya.com/industries/limo-services Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing