# The AI receptionist for manufacturers that routes every call to the right department

An AI receptionist for manufacturers answers your main line in your company’s name and sends each caller to the right place. It takes quote and RFQ requests with part, quantity, material and timeline details, routes calls to sales, shipping, purchasing or accounting, and texts a summary of each call, so buyers never get lost in a phone tree.

## Why manufacturers miss calls

- **The main line is a bottleneck:** Customers, vendors, freight carriers and job seekers all call the same number. Whoever answers spends much of the day transferring calls and taking messages instead of doing their actual job.
- **Quote requests reach the wrong people:** A buyer calls with a new part request and ends up in accounting voicemail. By the time sales hears about it, the buyer has sent the RFQ to another shop.
- **Nobody wants to answer during a production crunch:** When the floor is running hard to meet a ship date, the phone becomes an interruption. Calls ring out, and important customers feel ignored. A missed call during a crunch can be a missed order.

## Calls Vocenya answers for manufacturers

- Quote and RFQ requests for new parts
- Order status and lead time questions
- Calls for sales, purchasing or accounting
- Freight carriers and shipping questions
- Vendor and supplier calls
- Job applicants for production roles

## How does an AI receptionist help manufacturers capture more RFQs?

Buyers often send the same request to several shops, and responsiveness counts. The AI receptionist answers every call, recognizes a quote request and collects the part description, material, quantity, finish, drawings and timeline. It sends that summary to your sales team right away, or warm transfers to a sales engineer if you prefer. No RFQ waits in a general voicemail box while a competitor responds first. Your sales team gets the lead while the buyer is still waiting on quotes.

## Can it route calls to sales, shipping and accounting?

Yes. You define the departments and who handles each one. The receptionist asks what the call is about in plain language, no phone tree needed, and transfers to the right person or takes a detailed message for them. Carriers get shipping, vendors get purchasing and customers asking about invoices get accounting, which frees your front office from being a switchboard. Callers do not have to guess which extension to press or wait through a menu.

## Can it answer questions about our capabilities?

It answers from your website and notes, so it can explain your processes, materials, industries served and typical order sizes. If a buyer asks about something you do not list, like a specific certification or tolerance, it takes the question and sends it to sales rather than guessing. You review how it describes your capabilities before it takes real calls. That keeps what buyers hear accurate, and your engineers handle the technical questions.

## Is there after-hours answering for manufacturers?

Customers in other time zones and buyers working late still call. The after-hours flow takes RFQs, order questions and messages for each department, and can route urgent calls, like a line-down situation at a customer, to an on-call manager. Your team starts each morning with a clear list of requests instead of a general voicemail box to sort through. Buyers in other time zones get a response during their workday, even if it is after hours for you.

## Frequently asked questions

### Can it tell customers their order status?

It does not connect to ERP or order systems. It takes the customer’s name, PO number and question, and sends it to customer service or transfers the call, so someone with access to your system gives the actual status. That keeps order information accurate.

### Will it quote prices or lead times?

Only what you choose to publish in your notes, like standard lead times for stock items. Custom quotes stay with your sales team; the receptionist makes sure they receive every request complete and on time. That protects your margins and keeps promises realistic.

### Can it handle calls from truck drivers and carriers?

Yes. It can give drivers dock hours and directions from your notes, take delivery and pickup questions and route them to shipping and receiving. That keeps carrier calls from interrupting your front office. Drivers get what they need quickly and get back on the road.

### Does it support multiple plants or locations?

Yes. The Pro plan supports multiple numbers and locations, so each plant can have its own line and routing. GH Phone adds business numbers and forwarding to team members at $25 per user per month. You can move to Pro when you add a new plant.

### How do we try it?

Enter your website at vocenya.com and it builds a draft receptionist in about 20 seconds, then calls your phone so you can hear it. You review and edit it before it answers real calls. Every plan has a 14-day free trial.

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Source: https://vocenya.com/industries/manufacturers
Vocenya, powered by GH Business Solutions. Plans from $49/month with a 14-day free trial: https://vocenya.com/pricing